Patient Experience Survey Service with Friends and Family Test

This contract provision covers the delivery of a patient experience survey program utilizing the Friends and Family Test (FFT) methodology for a one-year initial term with an option to extend for an additional year. The service includes survey design, administration, data collection, and analysis of patient satisfaction and experience feedback. Suppliers should be prepared to demonstrate experience with healthcare patient feedback programs, the ability to manage survey distribution across healthcare settings, and capacity to deliver actionable insights from patient responses. The contract includes provisions for extension based on performance and service quality.