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    ContractsIntegrated Ticketing and Revenue Protection System for Onboard and Station Environments
    Open tender

    Integrated Ticketing and Revenue Protection System for Onboard and Station Environments

    LNER seeks suppliers for an integrated mobile and station ticketing system with revenue protection, hardware, payments and support services across its rail operations.

    🇬🇧United Kingdom· Yorkshire and the HumberPublished 4 Sept 2026· TodayviaFind a Tender

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      Transport & Logistics
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Yorkshire and the Humber

    Lifecycle

    Open

    Open tender — no closing date published. Opened today.

    4 September 2026
    Open tender · no closing date published

    Brief

    London North Eastern Railway (LNER) is conducting pre-market engagement to identify suppliers capable of delivering a comprehensive ticketing and revenue protection solution for both onboard and station operations. The solution should encompass: • Onboard mobile ticketing and revenue protection software enabling Train Managers and Revenue Protection Officers to validate eTickets, issue tickets, process offline payments, and manage revenue protection workflows • Station ticketing systems including fixed ticketing positions and mobile ticketing capabilities for Travel Centres and station environments • Frontline hardware including handheld devices, scanners, payment terminals, printers, charging equipment, and docking stations with full lifecycle management support • System integration connecting onboard equipment, ticket scan data, and revenue protection applications to support Unpaid Fare Notices, Travel Irregularity Notices, reporting, audit trails and exception management • Integrated payment processing supporting secure online and offline transactions, reconciliation, refunds, dispute resolution and commission handling • Full implementation, transition, support and maintenance services including service desk, incident management, device management, software updates, cybersecurity, reporting and continuous improvement This engagement aims to assess market capability, delivery models, potential contract lots, dependencies, risks, commercial models and innovation opportunities to inform the procurement strategy. Note: The Electronic Ticket Validation Database, Enterprise Reservation Systems and Hitachi onboard train-light software development are excluded from this engagement.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06f2ea
    LN
    Buyer
    LONDON NORTH EASTERN RAILWAY LIMITED
    Sector
    Transport & Logistics