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    Contracts24-Month Extension for Journey Alerts Customer Communication Service
    Awarded contract

    24-Month Extension for Journey Alerts Customer Communication Service

    Status
    Awarded
    Published 26 Oct 2026

    Contract extension for maintaining and operating a 24-month real-time passenger communications and journey alerts service across digital channels.

    🇬🇧United Kingdom· Yorkshire and the HumberPublished 26 Oct 2026· TodayviaFind a Tender
    Status
    Awarded
    Published 26 Oct 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Yorkshire and the Humber

    Suppliers

    1 supplier
    • JA
      JOURNEY ALERTS LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published today.

    26 October 2026
    Awarded — no open tender advertised

    Brief

    This opportunity is for a 24-month contract extension to provide and maintain an existing customer communications and journey information service. The service delivers real-time travel updates to passengers through digital messaging channels, including automated distribution of operational information, disruption notifications, service changes, and travel alerts. The service provider will be responsible for continued provision, support, maintenance, and system integrations of the existing platform. This extension ensures continuity of operations while the organization evaluates future customer communication requirements and technology options.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, LONDON NORTH EASTERN RAILWAY LIMITED has awarded 1 contract to 1 supplier.

    Who wins here
    1. JOURNEY ALERTS LIMITED1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-079082

    Your fit

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    LN
    Buyer
    LONDON NORTH EASTERN RAILWAY LIMITED
    Sector
    IT & Software