Ireland – Call Centre and Administrative Services Contract

The Contracting Authority is seeking qualified service providers to deliver comprehensive call centre and administrative support services. This contract aims to enhance the organisation's telephone customer service capabilities and operational efficiency. The successful tenderer will be responsible for managing inbound and outbound customer communications, handling customer inquiries, processing administrative tasks, and maintaining service quality standards. Tenderers should demonstrate experience in delivering professional customer service, managing high call volumes, and supporting back-office administration functions. This opportunity is suitable for established call centre providers with proven track records in delivering customer-focused solutions.