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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsIreland – Call Centre and Administrative Services Contract
    Awarded contract

    Ireland – Call Centre and Administrative Services Contract

    Awarded
    165k
    Published 11 Jun 2026

    Ireland is seeking a call centre and administrative services provider to improve customer service operations and support organizational efficiency.

    🇮🇪IrelandPublished 11 Jun 2026· 4 months agoviaTED
    Awarded
    165k
    Published 11 Jun 2026

    Decision brief

    4 fields
    • Contract value
      165,000currency not stated
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇮🇪Ireland

    Suppliers

    1 supplier
    • CO
      Complete Outsource Solutions
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    11 June 2026
    Awarded — no open tender advertised

    Brief

    The Contracting Authority is seeking qualified service providers to deliver comprehensive call centre and administrative support services. This contract aims to enhance the organisation's telephone customer service capabilities and operational efficiency. The successful tenderer will be responsible for managing inbound and outbound customer communications, handling customer inquiries, processing administrative tasks, and maintaining service quality standards. Tenderers should demonstrate experience in delivering professional customer service, managing high call volumes, and supporting back-office administration functions. This opportunity is suitable for established call centre providers with proven track records in delivering customer-focused solutions.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In professional services, Sport Ireland Facilities DAC has awarded 1 contract to 1 supplier.

    Who wins here
    1. Complete Outsource Solutions1× · 100%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceTED

    Award notice and full record on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    399961-2026

    Your fit

    Could you win the next one?

    This went to Complete Outsource Solutions. Sonar reads Sport Ireland Facilities DAC's work like this against your business — who holds it, and whether you could compete or partner next time.

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    SI
    Buyer
    Sport Ireland Facilities DAC
    Sector
    Professional Services