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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    Contracts24/7 IT Service Desk Support
    Open tender

    24/7 IT Service Desk Support

    Procurement of round-the-clock IT Service Desk support with helpdesk operations, incident management, and technical assistance available 24 hours daily.

    🇬🇧United Kingdom· EnglandPublished 29 May 2026· 3 months agoviaFind a Tender

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Lifecycle

    Open

    Open tender — no closing date published. Opened 3 months ago.

    29 May 2026
    Open tender · no closing date published

    Brief

    This opportunity seeks qualified service providers to deliver comprehensive 24/7 IT Service Desk support, ensuring continuous technical assistance and incident management across all business hours. The service should include helpdesk operations, ticket management, first-level troubleshooting, escalation procedures, and user support for hardware, software, and network-related issues. Providers must demonstrate capability to maintain service availability, meet response time requirements, and deliver professional customer service to end-users globally or within specified regions.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, LONDON BOROUGH OF REDBRIDGE has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. AGILISYS LIMITED1× · 33%
    2. PHOENIX SOFTWARE LTD1× · 33%
    3. ASTRAEUS CONSULTING LIMITED1× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06a9a0
    LB
    Buyer
    LONDON BOROUGH OF REDBRIDGE
    Sector
    IT & Software