Contact Centre Services for 2027 Census Test

This opportunity seeks an integrated contact centre solution to support the 2027 Census Test. The successful supplier will provide, manage and resource an omni-channel contact centre capable of handling telephone inquiries and data capture from test participants across England, Wales and Scotland. Services should include multi-channel support (phone, online, and other communication channels) to assist respondents with census questions and facilitate data collection. The supplier must demonstrate capability in managing high-volume customer interactions, ensuring data security and quality, and delivering reliable service during the test period. This is a critical infrastructure component for Census operations.