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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsContact Centre Services for 2027 Census Test
    Awarded contract

    Contact Centre Services for 2027 Census Test

    Awarded
    £413.1k
    Published 4 Jun 2026

    Provide an omni-channel contact centre to support respondents and capture data for the 2027 Census Test across England, Wales and Scotland.

    🇬🇧United Kingdom· WalesPublished 4 Jun 2026· 4 months agoviaFind a Tender
    Awarded
    £413.1k
    Published 4 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £413,078
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Wales

    Suppliers

    1 supplier
    • SE
      Serco Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 months ago.

    4 June 2026
    Awarded — no open tender advertised

    Brief

    This opportunity seeks an integrated contact centre solution to support the 2027 Census Test. The successful supplier will provide, manage and resource an omni-channel contact centre capable of handling telephone inquiries and data capture from test participants across England, Wales and Scotland. Services should include multi-channel support (phone, online, and other communication channels) to assist respondents with census questions and facilitate data collection. The supplier must demonstrate capability in managing high-volume customer interactions, ensuring data security and quality, and delivering reliable service during the test period. This is a critical infrastructure component for Census operations.

    Track record

    7 awards · 7 winners
    Open field

    No single supplier dominates the field.

    In professional services, OFFICE FOR NATIONAL STATISTICS has awarded 7 contracts to 7 suppliers.

    Who wins here
    1. RANDSTAD SOLUTIONS LTD1× · 14%
    2. WAVEMAKER LIMITED1× · 14%
    3. Serco Limited1× · 14%
    4. Matthew Syed Consulting1× · 14%
    5. DELOITTE LLP1× · 14%
    6. THINKS INSIGHT AND STRATEGY BRITAIN THINKS LTD1× · 14%

    +1 more supplier

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-069d3a

    Your fit

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    OFFICE FOR NATIONAL STATISTICS
    Sector
    Professional Services