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    ContractsContact Centre Services for 2027 Census Test
    Awarded contract

    Contact Centre Services for 2027 Census Test

    Awarded
    £413.1k
    Published 4 Jun 2026

    Provide an omni-channel contact centre to support respondents and capture data for the 2027 Census Test across England, Wales and Scotland.

    🇬🇧United Kingdom· WalesPublished 4 Jun 2026· 2 months agoviaFind a Tender
    Awarded
    £413.1k
    Published 4 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £413,078
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Wales

    Suppliers

    1 supplier
    • SE
      Serco Limited
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    4 June 2026
    Awarded — no open tender advertised

    Brief

    This opportunity seeks an integrated contact centre solution to support the 2027 Census Test. The successful supplier will provide, manage and resource an omni-channel contact centre capable of handling telephone inquiries and data capture from test participants across England, Wales and Scotland. Services should include multi-channel support (phone, online, and other communication channels) to assist respondents with census questions and facilitate data collection. The supplier must demonstrate capability in managing high-volume customer interactions, ensuring data security and quality, and delivering reliable service during the test period. This is a critical infrastructure component for Census operations.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In professional services, OFFICE FOR NATIONAL STATISTICS has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. WAVEMAKER LIMITED1× · 33%
    2. Serco Limited1× · 33%
    3. DELOITTE LLP1× · 33%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-069d3a
    OF
    Buyer
    OFFICE FOR NATIONAL STATISTICS
    Sector
    Professional Services