Aged Adult Social Care Debt Recovery Service

The Council seeks a debt recovery service provider to manage aged Adult Social Care debts outstanding for more than 90 days, with most cases aged 1-6 years. The supplier will conduct initial assessments to determine recoverability and legal viability, then pursue appropriate recovery actions. Key responsibilities include: handling cases involving deceased debtors and their estates; tracing and engaging with next of kin, executors, solicitors, and probate practitioners; applying proportionate escalation and pre-legal recovery activities; and pursuing legal action only when viable and proportionate. The service must provide secure reporting and regular liaison with Council officers to review progress and manage complex, disputed, vulnerable, or high-value cases. An estimated 296 cases will be referred over the initial 24-month contract period, though suppliers must demonstrate flexibility to scale operations up or down in response to variable referral volumes driven by changing Adult Social Care demand and circumstances.