Family Hub Digital Management System for Suffolk

Suffolk County Council seeks a modern, scalable digital solution to support Best Start Family Hubs - a key government initiative to improve outcomes for babies, children and families from pregnancy through early childhood. The system must enable local authorities to deliver integrated, multi-agency services with joined-up support for families while demonstrating impact, outcomes and value for money through a digital-first, user-focused approach. Key Requirements: - Family and child record management with registration and demographic data - Group workshop creation, setup and family self-service booking capabilities - Session attendance tracking and follow-up communications - Staff observation recording and loan equipment tracking - Comprehensive, customisable reporting and outcomes measurement - Data extraction functionality to support statutory and programme reporting - Secure communication channels between services and families - Third-party space utilisation monitoring The solution must support the whole-family, longitudinal service model, enabling consistent recording and analysis of Family Hub activity across Suffolk. It should track family engagement from pregnancy through early childhood, identify patterns of demand, measure outcomes and facilitate continuous service improvement to help Suffolk meet its transformation objectives.