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    ContractsIT Service Management Platform - Cloud-Based Licences, Support and Maintenance
    Awarded contract

    IT Service Management Platform - Cloud-Based Licences, Support and Maintenance

    Awarded
    £111.4k
    Published 2 Oct 2026

    MCA seeks a cloud-based IT Service Management platform with licences, support, and maintenance to modernize operations and enhance service delivery.

    🇬🇧United KingdomPublished 2 Oct 2026· 3 weeks agoviaContracts Finder
    Awarded
    £111.4k
    Published 2 Oct 2026

    Decision brief

    4 fields
    • Contract value
      £111,400
      Pounds sterling
    • Tender closed
      16 Jul 2026
      3 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • XM
      XMA LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 weeks ago.

    2 Oct 2026Today16 Jul 2026

    Brief

    The Malta Communications Authority (MCA) is seeking a modern, cloud-based IT Service Management (ITSM) platform to replace its legacy systems. The solution must enable improved service delivery, automation, and analytics capabilities while integrating seamlessly with MCA's digital ecosystem. Key requirements include support for ITIL-aligned processes, enhanced user experience, and measurable performance improvements such as faster incident resolution times, improved configuration management database (CMDB) accuracy, and robust self-service capabilities. This opportunity is being tendered as a Further Competition under the Government Commercial Agency's Technology Products & Associated Services 2 framework, Lot 3. Suppliers should demonstrate experience with modern ITSM platforms, cloud deployment expertise, and proven ability to deliver organizational transformation benefits.

    Track record

    5 awards · 5 winners
    Open field

    No single supplier dominates the field.

    In it software, MCA MARITIME AND COASTGUARD AGENCY has awarded 5 contracts to 5 suppliers.

    Who wins here
    1. EVOTIX LIMITED1× · 20%
    2. XMA LIMITED1× · 20%
    3. COMPUTACENTER UK LTD1× · 20%
    4. CATAPULT CX LIMITED1× · 20%
    5. GMO GlobalSign Ltd1× · 20%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    9ef65ed7-e5ae-45b2-839f-26d0832814dc-916393

    Your fit

    Could you win the next one?

    This went to XMA LIMITED. Sonar reads MCA MARITIME AND COASTGUARD AGENCY's work like this against your business — who holds it, and whether you could compete or partner next time.

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    Buyer
    MCA MARITIME AND COASTGUARD AGENCY
    Sector
    IT & Software