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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCloud-Based Customer Relationship Management System for Local Authority Services
    Open tender

    Cloud-Based Customer Relationship Management System for Local Authority Services

    The Council is exploring cloud-based CRM solutions to create a unified digital platform for delivering integrated customer services across all council departments.

    🇬🇧United Kingdom· Yorkshire and the HumberPublished 28 Jul 2026· 1 months agoviaFind a Tender

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Yorkshire and the Humber

    Lifecycle

    Open

    Open tender — no closing date published. Opened 1 months ago.

    28 July 2026
    Open tender · no closing date published

    Brief

    The Council is seeking a cloud-based Customer Relationship Management (CRM) solution to serve as the primary digital gateway for residents and businesses accessing council services. The system must support multi-channel service delivery (online, phone, in-person), integrated case management across all council departments, and improved customer contact management. The solution should enable digital-first service delivery while maintaining accessibility for all users. This is a preliminary market engagement phase to understand available solutions, pricing models, implementation timelines, and vendor capabilities. Potential suppliers are encouraged to outline how their CRM platform supports local authority operations, integration with existing systems, data security and compliance with relevant regulations, scalability, and user experience for both staff and customers.

    Track record

    3 awards · 2 winners
    Open field

    No single supplier dominates the field.

    In it software, SHEFFIELD CITY COUNCIL has awarded 3 contracts to 2 suppliers.

    Who wins here
    1. CIVICA UK LIMITED2× · 67%
    2. CONTENT GURU LIMITED1× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06d5a9
    SC
    Buyer
    SHEFFIELD CITY COUNCIL
    Sector
    IT & Software