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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCustomer Experience Surveys
    Awarded contract

    Customer Experience Surveys

    Status
    Awarded
    Published 3 Jul 2026

    Support for customer experience programs through annual SMS and IVR survey services with coverage for nearly 160,000 total surveys per year.

    🇬🇧United Kingdom· Yorkshire and the HumberPublished 3 Jul 2026· 3 months agoviaFind a Tender
    Status
    Awarded
    Published 3 Jul 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Yorkshire and the Humber

    Suppliers

    1 supplier
    • SA
      SABIO LTD
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    3 July 2026
    Awarded — no open tender advertised

    Brief

    This opportunity provides Voice of the Customer support through SMS and IVR survey services. The coverage includes up to 99,600 SMS surveys sent annually and 58,200 IVR (Interactive Voice Response) surveys sent annually. These survey services are designed to gather customer feedback and measure customer experience across multiple communication channels.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In professional services, VICO HOMES LIMITED has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. ACUITY RESEARCH PRACTICE LTD1× · 50%
    2. SABIO LTD1× · 50%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06c3ca

    Your fit

    Could you win the next one?

    This went to SABIO LTD. Sonar reads VICO HOMES LIMITED's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

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    VH
    Buyer
    VICO HOMES LIMITED
    Sector
    Professional Services