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    ContractsAnnual Customer Satisfaction Survey
    Awarded contract

    Annual Customer Satisfaction Survey

    Status
    Awarded
    Published 28 Sept 2026

    Conduct annual customer satisfaction surveys compliant with housing regulator requirements and report findings to Vico Homes.

    🇬🇧United Kingdom· Yorkshire and the HumberPublished 28 Sept 2026· 4 weeks agoviaFind a Tender
    Status
    Awarded
    Published 28 Sept 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Yorkshire and the Humber

    Suppliers

    1 supplier
    • AR
      ACUITY RESEARCH PRACTICE LTD
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 4 weeks ago.

    28 September 2026
    Awarded — no open tender advertised

    Brief

    This contract requires the supplier to conduct an annual customer satisfaction survey with a regulator-compliant sample size of customers and deliver a comprehensive report to Vico Homes. The survey and reporting must comply with guidance from the Regulator of Social Housing. The supplier should be experienced in designing and executing customer satisfaction surveys for housing providers and delivering insights that meet regulatory standards.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In professional services, VICO HOMES LIMITED has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. ACUITY RESEARCH PRACTICE LTD1× · 50%
    2. SABIO LTD1× · 50%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-077bab

    Your fit

    Could you win the next one?

    This went to ACUITY RESEARCH PRACTICE LTD. Sonar reads VICO HOMES LIMITED's work like this against your business — who holds it, and whether you could compete or partner next time.

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    VH
    Buyer
    VICO HOMES LIMITED
    Sector
    Professional Services