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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsContact Centre and CRM Enablement Services
    Awarded contract

    Contact Centre and CRM Enablement Services

    Awarded
    £55k
    Published 4 Nov 2026

    Access pre-qualified suppliers through G Cloud 14 to improve contact centre operations with automation, self-service solutions, and enhanced CRM capabilities.

    🇬🇧United KingdomPublished 4 Nov 2026· TodayviaContracts Finder
    Awarded
    £55k
    Published 4 Nov 2026

    Decision brief

    4 fields
    • Contract value
      £55,000
      Pounds sterling
    • Tender closed
      9 Sept 2026
      1 month ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • PW
      Price Waterhouse Coopers LLP
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published today.

    4 Nov 20269 Sept 2026

    Brief

    This opportunity involves the delivery of contact centre services designed to enhance customer interactions and operational efficiency. Services include automation solutions, self-service capabilities, and contact model improvements. The requirement is available as a call-off from the G Cloud 14 framework agreement, allowing organisations to access pre-assessed suppliers for rapid procurement of contact centre and Customer Relationship Management (CRM) enablement solutions.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In it software, SOUTH TYNESIDE COUNCIL has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. Price Waterhouse Coopers LLP1× · 50%
    2. We Change AI1× · 50%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    9b32358e-2f8e-4fb6-ad3c-e7fc3ba3c275-920610

    Your fit

    Could you win the next one?

    This went to Price Waterhouse Coopers LLP. Sonar reads SOUTH TYNESIDE COUNCIL's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

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    ST
    Buyer
    SOUTH TYNESIDE COUNCIL
    Sector
    IT & Software