Independent Monitor for Water Company Performance Oversight

Ofwat is seeking an Independent Monitor to oversee South East Water's operational performance and resilience improvements. The Monitor will assess the company's progress against enforced undertakings related to water supply resilience, customer care during supply interruptions, and maintaining investment-grade credit ratings. Key responsibilities include: monitoring delivery of remediation actions and the Performance Improvement Plan; providing independent assessment of governance, risk management, and delivery confidence; identifying material compliance and delivery risks; and reporting findings to Ofwat. The role requires a scalable, risk-based, and proportionate monitoring approach that can adapt as the company's performance and risk profile evolve. The Independent Monitor will be appointed by and report directly to Ofwat, maintaining independence from the company while supporting regulatory oversight. This is a company-funded position with no impact on customer bills.