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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsWebsite Chatbot and Customer Communication Platform
    Awarded contract

    Website Chatbot and Customer Communication Platform

    Awarded
    £169.2k
    Published 17 Jul 2026

    Cloud-based chatbot and messaging platform to manage website communications and customer data for YPO.

    🇬🇧United Kingdom· Yorkshire and the HumberPublished 17 Jul 2026· 2 months agoviaFind a Tender
    Awarded
    £169.2k
    Published 17 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £169,182
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Yorkshire and the Humber

    Suppliers

    1 supplier
    • IR
      Intercom R&D Unlimited Company
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    17 July 2026
    Awarded — no open tender advertised

    Brief

    YPO seeks a messaging software-as-a-service (SaaS) solution to manage customer interactions through its website. The platform must enable real-time chatbot communications with website visitors and provide a comprehensive dashboard for monitoring, accessing, and managing customer data. The solution should streamline customer engagement, improve response times, and centralize customer relationship management in a single integrated platform.

    Track record

    4 awards · 4 winners
    Open field

    No single supplier dominates the field.

    In it software, YORKSHIRE PURCHASING ORGANISATION has awarded 4 contracts to 4 suppliers.

    Who wins here
    1. GRADIAN SYSTEMS LTD1× · 25%
    2. Intercom R&D Unlimited Company1× · 25%
    3. LoginRadius Inc1× · 25%
    4. Advania UK Ltd1× · 25%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06cdac
    YP
    Buyer
    YORKSHIRE PURCHASING ORGANISATION
    Sector
    IT & Software