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    ContractsTechnology-Enabled Care Services and Alarm Monitoring for Aster Group
    Awarded contract

    Technology-Enabled Care Services and Alarm Monitoring for Aster Group

    Awarded
    £2.9m
    Published 17 Jul 2026

    Aster Group seeks contractors to provide technology-enabled care equipment maintenance and alarm monitoring services supporting vulnerable residents, with a critical transition to digital-ready systems by 2027.

    🇬🇧United Kingdom· South WestPublished 17 Jul 2026· 2 months agoviaFind a Tender
    Awarded
    £2.9m
    Published 17 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £2,888,050
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Media & Communications
      Browse related listings
    • Location
      🇬🇧United Kingdom
      South West

    Suppliers

    2 suppliers
    • OS
      OPENVIEW SECURITY SOLUTIONS LIMITED
    Lead contractor
  1. AC
    APPELLO CARELINE LIMITED
    Consortium partner
  2. Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    17 July 2026
    Awarded — no open tender advertised

    Brief

    Aster Group is seeking contractors to deliver Technology-Enabled Care (TEC) services supporting vulnerable residents in grouped living, sheltered and extra care schemes. This is a two-lot procurement: Lot 1 - Equipment Maintenance and Upgrade: Maintain, service, repair and upgrade hard-wired alarm systems, Digital Alarm Units (DAUs), smoke detection and fire panels across Aster's properties. The contractor must ensure equipment reliability, minimise downtime, maintain accurate asset records and support the transition from analogue to digital-ready systems by 2027 as part of the national digital switchover. Lot 2 - Monitoring and Alarm Receiving Centre (ARC) Services: Operate the ARC to receive alarm activations, respond to calls, coordinate emergency responses and support residents in crisis situations. Additional responsibilities include onboarding new TEC users, configuring monitoring profiles, maintaining service user information and delivering performance reports to Aster on service outcomes, compliance, trends and resident safety. The ARC provider must also provide key industry updates from the TSA. Both lots together form an integrated TEC operating model ensuring residents receive safe, reliable and digitally resilient services. Suppliers should demonstrate their capacity to maintain service continuity during the digital migration period and deliver high-quality resident outcomes.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In media communications, ASTER GROUP LIMITED has awarded 1 contract to 1 supplier.

    Who wins here
    1. OPENVIEW SECURITY SOLUTIONS LIMITED1× · 100%

    Across media communications, the most active winners are SOFTCAT PLC, BRITISH TELECOMMUNICATIONS PLC, SWITCHSHOP LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-060945
    AG
    Buyer
    ASTER GROUP LIMITED
    Sector
    Media & Communications