On-Call Firefighter Availability and Rostering Software Solution

Mid and West Wales Fire and Rescue Authority and South Wales Fire and Rescue Service are seeking a replacement software solution for their current RAPPEL system. The new system must manage on-call firefighter availability, coordinate rostering across multiple duty systems, and support workforce planning across both Welsh Fire and Rescue Services. This procurement is part of a broader digital transformation initiative to modernize emergency response capabilities and operational delivery. The selected solution should enable efficient mobilization of firefighters, streamline scheduling and resource allocation, and support prevention, protection, and emergency response functions across Mid, West, and South Wales communities. Suppliers should demonstrate proven experience in fire and rescue software systems, robust technical infrastructure, and the ability to serve two large regional services seamlessly.