Microsoft Support Services for Critical Infrastructure

Wales & West Utilities Limited, a Critical National Infrastructure (CNI) organisation, has migrated business application workloads to the cloud through its parent company's Microsoft group agreement and invested in Microsoft 365 Workplace Services. As a CNI provider, the organisation requires enhanced support services beyond standard Microsoft support to ensure continuous operation and security of these business-critical platforms and applications. This opportunity seeks a provider to deliver elevated support levels for Microsoft cloud services, 365 applications, and related technology components to meet the stringent requirements of critical infrastructure operations.