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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    Contracts24/7 Clinical Call Handling and Message Routing Service
    Awarded contract

    24/7 Clinical Call Handling and Message Routing Service

    Awarded
    £661.1k
    Published 2 Jul 2026

    Provide centralized 24/7 call handling and message routing services to prioritize and direct clinical referrals and communications to community health teams based on urgency.

    🇬🇧United Kingdom· West MidlandsPublished 2 Jul 2026· 1 months agoviaFind a Tender
    Awarded
    £661.1k
    Published 2 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £661,136
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Healthcare & Medical
      Browse related listings
    • Location
      🇬🇧United Kingdom
      West Midlands

    Suppliers

    1 supplier
    • EE
      EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    2 July 2026
    Awarded — no open tender advertised

    Brief

    This opportunity seeks a service provider to deliver round-the-clock call handling and message management for a Citywide Messaging Service. The supplier will receive all incoming messages and referrals for members of the Trust's Integrated Multidisciplinary Community Teams (IMTs) within the Adults & Community Division. Key responsibilities include: monitoring and categorizing messages by clinical urgency, following established escalation protocols, directing referrals to the appropriate referral management centre or clinical team, and ensuring immediate prioritization based on patient clinical need. The service acts as a central hub to streamline communication and ensure efficient triage of clinical inquiries to the correct multidisciplinary team. This is a critical infrastructure service supporting seamless coordination across community health teams.

    Track record

    2 awards · 1 winner
    Thin record

    Only 2 prior awards here — too little to read.

    In media communications, Birmingham Community Healthcare NHS Foundation Trust has awarded 2 contracts to 1 supplier.

    Who wins here
    1. EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST2× · 100%

    Across media communications, the most active winners are O2 Czech Republic a.s., O2 CZECH REPUBLIC AS, CITYFIBRE LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06c293
    BC
    Buyer
    Birmingham Community Healthcare NHS Foundation Trust
    Sector
    Healthcare & Medical