Passenger Lift Servicing, Maintenance and Repair Services

The London Borough of Hillingdon is seeking an experienced service provider to deliver comprehensive servicing, maintenance, and repair services for approximately 116 passenger lifts across its housing stock, including General Needs Housing, Sheltered Housing, Supported Housing, and corporate sites. The successful contractor will be responsible for planned and preventative maintenance, responsive repair services, component replacements (both minor and major), and LOLER statutory inspections to ensure compliance with all relevant industry standards, manufacturer specifications, and safety regulations. Services will include planned servicing regimes, reactive maintenance, minor and major repairs, and SAFed supplementary inspections. The contractor will also undertake small works projects up to an approved threshold value. For works outside agreed pricing schedules, costs will be calculated on an open book basis with transparent breakdowns of labour, materials, plant, subcontractor fees, overheads, and profit, subject to audit. The contract runs for 3 years with optional extensions of 2+2 years. Contract prices may be adjusted annually following best value reviews, and property assets may be added or removed with corresponding price adjustments. Additional opportunities may include capital works projects (estimated at up to £150,000 annually for lift refurbishments and installations), though these are not guaranteed. No guarantee of additional work awards is provided, and the Council reserves the right to appoint alternative contractors as needed.