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    ContractsCrisis Text Helpline Services for London
    Closed contract

    Crisis Text Helpline Services for London

    Contract value
    £1.8m
    Closed 2 Sept 2026

    Deliver a text-based crisis helpline service for North West and North Central London in conjunction with NHS 111, with a 12-month initial contract starting November 2026 and optional 36-month extension.

    🇬🇧United Kingdom· LondonPublished 4 Aug 2026· 2 months agoviaFind a Tender
    Contract value
    £1.8m
    Closed 2 Sept 2026
    Tender deadline passed on 2 Sept 2026.

    Decision brief

    4 fields
    • Contract value
      est.£1,800,000
      Pounds sterling
    • Tender closed
      2 Sept 2026
      1 months ago
    • Sector
      Healthcare & Medical
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Lifecycle

    Closed

    Tender closed on 2 Sept 2026. Awaiting award.

    4 Aug 2026Today2 Sept 2026

    Brief

    This competitive tender (PSR 2023) seeks a service provider to deliver a text-based crisis helpline operating alongside the NHS 111 service in North West and North Central London. The initial contract runs for 12 months starting mid-to-late November 2026, following the completion of the tendering process, with an optional extension period of up to 36 months available. The selected provider will deliver mental health crisis support via text messaging to residents across the specified London regions.

    Track record

    50 awards · 47 winners
    Open field

    No single supplier dominates the field.

    In this category, NHS West and North London Integrated Care Board has awarded 50 contracts to 47 suppliers.

    Who wins here
    1. Avery Healthcare Group2× · 4%
    2. Nursing Direct Ltd2× · 4%
    3. West London mental health2× · 4%
    4. COYLE PERSONNEL LIMITED1× · 2%
    5. Enfield Healthcare Alliance Limited1× · 2%
    6. OURRIS PROPERTIES LIMITED - Autumn Gardens1× · 2%

    +41 more suppliers

    Across this category, the most active winners are CARE LINE HOMECARE LIMITED, SPRINGFIELD HOME CARE SERVICES LIMITED, Roche Diagnostics Ltd — the field to beat, or your route in as a partner.

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    Facilitate a co-design workshop to create a community involvement framework for health and care service development.

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    Temporary three-month APMS contract awarded to The Islington GP Group Limited to maintain primary healthcare services at Northern Medical Centre while a full procurement process is undertaken.

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    NHS Greater Glasgow and Clyde seeks a provider to deliver advice, emotional support, and low vision services for visually impaired people and their families from Gartnavel General Hospital.

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    MMUH seeks a qualified provider to deliver outsourced dermatology services to meet growing patient demand and service capacity requirements.

    est.€200,000MATER MISERICORDIAE UNIVERSITY HOSPITAL LTD
    Published 15 Oct 2026
    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06daf6

    Track

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    NW
    Buyer
    NHS West and North London Integrated Care Board
    Sector
    Healthcare & Medical