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    ContractsCrisis Text Helpline Services for London
    Open tender

    Crisis Text Helpline Services for London

    Tender closes
    9d
    2 Sept 2026 · in 8 days

    Deliver a text-based crisis helpline service for North West and North Central London in conjunction with NHS 111, with a 12-month initial contract starting November 2026 and optional 36-month extension.

    🇬🇧United Kingdom· LondonPublished 4 Aug 2026· 2 weeks agoviaFind a Tender
    Tender closes
    9d
    2 Sept 2026 · in 8 days

    Decision brief

    4 fields
    • Contract value
      est.£1,800,000
      Pounds sterling
    • Tender closes
      2 Sept 2026
      9 days left
    • Sector
      Healthcare & Medical
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Lifecycle

    Open

    9 days left to bid. Opened 2 weeks ago, deadline 2 Sept 2026.

    4 Aug 2026Today2 Sept 2026

    Brief

    This competitive tender (PSR 2023) seeks a service provider to deliver a text-based crisis helpline operating alongside the NHS 111 service in North West and North Central London. The initial contract runs for 12 months starting mid-to-late November 2026, following the completion of the tendering process, with an optional extension period of up to 36 months available. The selected provider will deliver mental health crisis support via text messaging to residents across the specified London regions.

    Track record

    45 awards · 43 winners
    Open field

    No single supplier dominates the field.

    In this category, NHS West and North London Integrated Care Board has awarded 45 contracts to 43 suppliers.

    Who wins here
    1. Avery Healthcare Group2× · 4%
    2. Nursing Direct Ltd2× · 4%
    3. COYLE PERSONNEL LIMITED1× · 2%
    4. Enfield Healthcare Alliance Limited1× · 2%
    5. OURRIS PROPERTIES LIMITED - Autumn Gardens1× · 2%
    6. Flexserve UK Limited1× · 2%

    +37 more suppliers

    Across this category, the most active winners are CARE LINE HOMECARE LIMITED, SPRINGFIELD HOME CARE SERVICES LIMITED, Roche Diagnostics Ltd — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06daf6
    NW
    Buyer
    NHS West and North London Integrated Care Board
    Sector
    Healthcare & Medical