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    ContractsCrisis Text Helpline Services for London
    Closed contract

    Crisis Text Helpline Services for London

    Contract value
    £1.8m
    Closed 2 Sept 2026

    Deliver a text-based crisis helpline service for North West and North Central London in conjunction with NHS 111, with a 12-month initial contract starting November 2026 and optional 36-month extension.

    🇬🇧United Kingdom· LondonPublished 4 Aug 2026· 3 months agoviaFind a Tender
    Contract value
    £1.8m
    Closed 2 Sept 2026
    Tender deadline passed on 2 Sept 2026.

    Decision brief

    4 fields
    • Contract value
      est.£1,800,000
      Pounds sterling
    • Tender closed
      2 Sept 2026
      2 months ago
    • Sector
      Healthcare & Medical
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Lifecycle

    Closed

    Tender closed on 2 Sept 2026. Awaiting award.

    4 Aug 2026Today2 Sept 2026

    Brief

    This competitive tender (PSR 2023) seeks a service provider to deliver a text-based crisis helpline operating alongside the NHS 111 service in North West and North Central London. The initial contract runs for 12 months starting mid-to-late November 2026, following the completion of the tendering process, with an optional extension period of up to 36 months available. The selected provider will deliver mental health crisis support via text messaging to residents across the specified London regions.

    Track record

    50 awards · 47 winners
    Open field

    No single supplier dominates the field.

    In this category, NHS West and North London Integrated Care Board has awarded 50 contracts to 47 suppliers.

    Who wins here
    1. Avery Healthcare Group2× · 4%
    2. Nursing Direct Ltd2× · 4%
    3. West London mental health2× · 4%
    4. COYLE PERSONNEL LIMITED1× · 2%
    5. Enfield Healthcare Alliance Limited1× · 2%
    6. OURRIS PROPERTIES LIMITED - Autumn Gardens1× · 2%

    +41 more suppliers

    Across this category, the most active winners are CARE LINE HOMECARE LIMITED, SPRINGFIELD HOME CARE SERVICES LIMITED, Roche Diagnostics Ltd — the field to beat, or your route in as a partner.

    More from NHS West and North London Integrated Care Board

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    Deliver workforce development, training, and leadership programmes to enhance primary care capacity across North Central London.

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    Community Dental Services Contract - Outer North West London

    Five-year NHS dental services contract worth £59.5 million for community care of children and adults with special needs in Outer North West London, with potential five-year extension.

    £59,487,330NHS West and North London Integrated Care Board
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    Community Involvement Framework Co-design Workshop

    Facilitate a co-design workshop to create a community involvement framework for health and care service development.

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    Northern Medical Centre - Temporary APMS Contract

    Temporary three-month APMS contract awarded to The Islington GP Group Limited to maintain primary healthcare services at Northern Medical Centre while a full procurement process is undertaken.

    £4,909,971NHS West and North London Integrated Care Board
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    Open in Healthcare & Medical

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    Ireland seeks to procure advanced gait training and therapy treadmill systems with sensor technology for outpatient rehabilitation services.

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    Outpatient Pharmacy Dispensing Service Provider

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    Digital Stop Smoking Support App - Market Testing

    Cornwall Council is testing the market for a digital stop smoking app to expand access to evidence-based cessation support beyond traditional service hours.

    £50,000indicativeCORNWALL COUNCIL
    Published 4 Nov 2026
    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06daf6

    Track

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    NW
    Buyer
    NHS West and North London Integrated Care Board
    Sector
    Healthcare & Medical