BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesBrandPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    Contracts24/7 Managed IT Service Desk
    Awarded contract

    24/7 Managed IT Service Desk

    Awarded
    £777k
    Published 18 Aug 2026

    Manage a 24/7 IT Service Desk providing round-the-clock support to staff and customers with performance targets for call handling and incident resolution, commencing November 2026 for 36 months.

    🇬🇧United Kingdom· LondonPublished 18 Aug 2026· 1 months agoviaFind a Tender
    Awarded
    £777k
    Published 18 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £777,000
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • AG
      AGILISYS LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    18 August 2026
    Awarded — no open tender advertised

    Brief

    This contract involves the provision and management of a 24/7 IT Service Desk to support internal staff and customers. The service aims to deliver rapid response times with calls answered within 30 seconds, minimise call drops, and resolve tickets efficiently. Key benefits include continuous IT support availability, reduced customer dissatisfaction and reputational risk, rapid scaling of support capacity based on business needs, enhanced security incident response through 24/7 monitoring and triage, and improved business continuity through geographically distributed first-line support. The service will commence on 16th November 2026 for a 36-month period. This is a Direct Award contract utilising the Crown Commercial Service (CCS) Technology Services 3 (TS3) RM6100 framework.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, LONDON BOROUGH OF REDBRIDGE has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. AGILISYS LIMITED1× · 33%
    2. PHOENIX SOFTWARE LTD1× · 33%
    3. ASTRAEUS CONSULTING LIMITED1× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

    More from LONDON BOROUGH OF REDBRIDGE

    4 listingsView all →
    OpenFacilities Management🇬🇧United Kingdom

    Cleaning and Grounds Maintenance Services Tender - London Borough of Redbridge

    London Borough of Redbridge is recruiting cleaning and grounds maintenance service providers through a market engagement programme to support its corporate estates and council properties.

    £4,400,000indicativeLONDON BOROUGH OF REDBRIDGE
    Published 14 Sept 2026
    OpenFacilities Management🇬🇧United Kingdom

    Cleaning Services and Grounds Maintenance Contract Opportunity

    London Borough of Redbridge invites experienced cleaning and grounds maintenance service providers to a market engagement event for potential contract opportunities.

    £4,400,000indicativeLONDON BOROUGH OF REDBRIDGE
    Published 14 Sept 2026
    OpenFacilities Management🇬🇧United Kingdom

    London Borough of Redbridge: Cleaning Services and Grounds Maintenance Provider Contract Opportunities

    London Borough of Redbridge is recruiting experienced providers for cleaning services with facilities management and borough-wide grounds maintenance contracts.

    £4,400,000indicativeLONDON BOROUGH OF REDBRIDGE
    Published 14 Sept 2026
    AwardedIT & Software🇬🇧United Kingdom

    VEEAM Backup and Recovery Software Renewal

    Renewal of VEEAM Backup and Recovery Software to protect Council data and enable rapid recovery from cyber-attacks and physical infrastructure failures.

    £293,516LONDON BOROUGH OF REDBRIDGE
    Published 26 Aug 2026

    Open in IT & Software

    4 open listingsView all →
    IT & Software🇮🇪Ireland

    Website Design, Hosting, and Support Services Framework

    The Charities Regulator is establishing a framework agreement for website design, development, hosting, security, and ongoing support services.

    est.€700,000Charities Regulator
    Published 21 Sept 2026
    OpenIT & Software🇮🇪Ireland

    Ireland – IT Services for HSeLanD Learning and Development Platform: Preliminary Market Consultation

    Ireland's HSE is conducting a preliminary market consultation for developing an IT-based Learning and Development Platform, seeking input from consulting and software development suppliers.

    HEALTH SERVICE EXECUTIVE HSE
    Published 21 Sept 2026
    IT & Software🇮🇪Ireland

    Abbey Theatre IT Managed Services Contract

    The Abbey Theatre seeks a qualified IT managed services provider to support its Dublin premises and associated buildings with infrastructure management, technical support, and consulting services.

    est.€1,000,000Abbey Theatre Amharclann na Mainistreach
    Published 21 Sept 2026
    IT & Software🇮🇪Ireland

    Digital Workspace Monitoring Software Services - ESB Ireland

    ESB Ireland seeks a Service Provider to license, support, and maintain digital workspace monitoring software for their IT infrastructure, including ControlUp and alternative monitoring solutions.

    est.€1,000,000ELECTRICITY SUPPLY BOARD ESB
    Published 21 Sept 2026
    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06e6f8
    LB
    Buyer
    LONDON BOROUGH OF REDBRIDGE
    Sector
    IT & Software