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    Contracts24/7 Managed IT Service Desk
    Awarded contract

    24/7 Managed IT Service Desk

    Awarded
    £777k
    Published 18 Aug 2026

    Manage a 24/7 IT Service Desk providing round-the-clock support to staff and customers with performance targets for call handling and incident resolution, commencing November 2026 for 36 months.

    🇬🇧United Kingdom· LondonPublished 18 Aug 2026· 2 months agoviaFind a Tender
    Awarded
    £777k
    Published 18 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £777,000
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • AG
      AGILISYS LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    18 August 2026
    Awarded — no open tender advertised

    Brief

    This contract involves the provision and management of a 24/7 IT Service Desk to support internal staff and customers. The service aims to deliver rapid response times with calls answered within 30 seconds, minimise call drops, and resolve tickets efficiently. Key benefits include continuous IT support availability, reduced customer dissatisfaction and reputational risk, rapid scaling of support capacity based on business needs, enhanced security incident response through 24/7 monitoring and triage, and improved business continuity through geographically distributed first-line support. The service will commence on 16th November 2026 for a 36-month period. This is a Direct Award contract utilising the Crown Commercial Service (CCS) Technology Services 3 (TS3) RM6100 framework.

    Track record

    3 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, LONDON BOROUGH OF REDBRIDGE has awarded 3 contracts to 3 suppliers.

    Who wins here
    1. AGILISYS LIMITED1× · 33%
    2. PHOENIX SOFTWARE LTD1× · 33%
    3. ASTRAEUS CONSULTING LIMITED1× · 33%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06e6f8

    Your fit

    Could you win the next one?

    This went to AGILISYS LIMITED. Sonar reads LONDON BOROUGH OF REDBRIDGE's work like this against your business — who holds it, and whether you could compete or partner next time.

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    LB
    Buyer
    LONDON BOROUGH OF REDBRIDGE
    Sector
    IT & Software