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    ContractsCard Payment IVR Solution for NHS Services
    Open tender

    Card Payment IVR Solution for NHS Services

    Contract value
    £400k
    Published 5 Oct 2026

    NHSBSA seeks suppliers for a Card IVR payment solution to collect phone-based card payments for NHS services including student support and loss recovery.

    🇬🇧United Kingdom· North EastPublished 5 Oct 2026· 4 weeks agoviaFind a Tender
    Contract value
    £400k
    Published 5 Oct 2026

    Decision brief

    4 fields
    • Contract value
      £400,000indicative
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Financial Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      North East

    Lifecycle

    Open

    Open tender — no closing date published. Opened 4 weeks ago.

    5 October 2026
    Open tender · no closing date published

    Brief

    The NHS Business Services Authority (NHSBSA) is seeking information from suppliers about Card IVR (Interactive Voice Response) solutions that enable citizens to make card payments over the phone. The solution must integrate with existing telephony systems, GBS Card Merchant Worldpay, and Gov UK Pay platforms. It will support multiple services including Personal Protective Equipment (PPE), Dentist and Eye Care Services (DECS), Loss Recovery Services, NHS Student Bursaries, Social Work Student support, and ad hoc finance payments. Suppliers should provide details on their capabilities, service delivery models, implementation approaches, security standards, accessibility features, reporting functionality, and pricing. This is a Pre Market Engagement exercise conducted through a Request for Information (RFI). To participate, register your interest via the Health Family Portal at https://health-family.force.com/s/Welcome using system reference C443317. RFI documents will be available from 5th October 2026, with responses due by 12:00pm GMT on 2nd November 2026.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In financial services, NHS BUSINESS SERVICES AUTHORITY has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. EQ Paymaster1× · 50%
    2. KPMG LLP1× · 50%

    Across financial services, the most active winners are ARTHUR J GALLAGHER INSURANCE BROKERS LTD, ALLPAY LTD, ECCLESIASTICAL INSURANCE OFFICE PUBLIC LIMITED COMPANY — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-07811a

    Track

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    Your fit

    Could you win this?

    A straight answer for your business — bid, partner or pass — based on who wins NHS BUSINESS SERVICES AUTHORITY's work like this.

    Check my fit

    Free · No card

    NB
    Buyer
    NHS BUSINESS SERVICES AUTHORITY
    Sector
    Financial Services