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    ContractsSocial Media Management Platform for NHS Business Services Authority
    Awarded contract

    Social Media Management Platform for NHS Business Services Authority

    Awarded
    £218.3k
    Published 4 Nov 2026

    Unified social media management and monitoring platform for NHSBSA to manage customer engagement across multiple channels and departments.

    🇬🇧United KingdomPublished 4 Nov 2026· TodayviaContracts Finder
    Awarded
    £218.3k
    Published 4 Nov 2026

    Decision brief

    4 fields
    • Contract value
      £218,288
      Pounds sterling
    • Tender closed
      1 Oct 2026
      1 month ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • SS
      Sprout Social, Inc.
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published today.

    4 Nov 20261 Oct 2026

    Brief

    This contract procures a comprehensive social media management software solution for the NHS Business Services Authority (NHSBSA). The platform will provide unified management and monitoring of the organization's social media accounts including Facebook, Twitter, and other channels. Key capabilities include: centralized account management for customer engagement and marketing activities; active monitoring of relevant online conversations and brand mentions; comprehensive reporting and analytics to measure performance and inform strategy. The software will be used by three departments: Communications and Marketing Team, Contact Centre Services Team, and Pensions Division. Costs will be allocated across the three user groups based on the number of users required by each department. Suppliers should demonstrate experience with multi-team environments, robust analytics capabilities, and seamless integration with existing organizational systems.

    Track record

    5 awards · 5 winners
    Open field

    No single supplier dominates the field.

    In it software, NHS BUSINESS SERVICES AUTHORITY has awarded 5 contracts to 5 suppliers.

    Who wins here
    1. ORACLE CORPORATION UK LIMITED1× · 20%
    2. BESA PUBLICATIONS LTD1× · 20%
    3. Sprout Social, Inc.1× · 20%
    4. SCRUMCONNECT LIMITED1× · 20%
    5. Fullproxy Limited1× · 20%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    9b293663-5e14-477a-93b9-c4f2b8a9fd00-920555

    Your fit

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    This went to Sprout Social, Inc.. Sonar reads NHS BUSINESS SERVICES AUTHORITY's work like this against your business — who holds it, and whether you could compete or partner next time.

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    NB
    Buyer
    NHS BUSINESS SERVICES AUTHORITY
    Sector
    IT & Software