BidSonarBidSonar
ContractsGrantsOrganisationsSectors
BidSonarBidSonar·Built by Hypership
SourcesBrandPrivacyTermsCookies

BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCRM Software and Support Services
    Awarded contract

    CRM Software and Support Services

    Awarded
    £291.7k
    Published 4 Jun 2026

    Procurement of CRM software licenses and support services via public sector framework to enhance customer and stakeholder management.

    🇬🇧United KingdomPublished 4 Jun 2026· 5 months agoviaContracts Finder
    Awarded
    £291.7k
    Published 4 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £291,744
      Pounds sterling
    • Tender closed
      22 Apr 2026
      6 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • XM
      XMA LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 5 months ago.

    4 Jun 2026Today22 Apr 2026

    Brief

    This opportunity involves procuring Customer Relationship Management (CRM) software licenses and associated services to help your organisation manage customer and stakeholder interactions effectively. Services include software configuration, technical support, and ongoing maintenance. The procurement will be conducted through an existing public sector framework following its call-off procedures, offering a streamlined procurement process with pre-approved suppliers and terms. Suppliers should demonstrate expertise in CRM implementation, customer support capabilities, and experience working with public sector organisations.

    Track record

    39 awards · 6 winners
    Open field

    No single supplier dominates the field.

    In it software, POLICE DIGITAL SERVICE has awarded 39 contracts to 6 suppliers.

    Who wins here
    1. PERMANENT FUTURES LIMITED34× · 87%
    2. TEAMTAILOR LTD1× · 3%
    3. Permanent Frutures Ltd.1× · 3%
    4. XMA LIMITED1× · 3%
    5. Principal One Limited1× · 3%
    6. VODAFONEPANAFON SA1× · 3%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

    More from POLICE DIGITAL SERVICE

    4 listingsView all →
    AwardedIT & Software🇬🇧United Kingdom

    Migrate Ludus Police Application to PDS Environment

    Migrate the Ludus football policing application from Claritas private cloud to PDS environment to establish PDS governance and assurance standards.

    £1,521,000POLICE DIGITAL SERVICE
    Published 3 Nov 2026
    AwardedIT & Software🇬🇧United Kingdom

    PDS Knowledge Hub System - Secure Policing Collaboration Platform

    Secure national collaboration platform enabling information sharing, coordination, and digital transformation across UK law enforcement and public sector partners.

    £572,000POLICE DIGITAL SERVICE
    Published 3 Nov 2026
    AwardedIT & Software🇬🇧United Kingdom

    Microsoft Unified Support Services

    Consolidated technical support service for Microsoft cloud platforms designed to reduce incident resolution time and strengthen service reliability for large-scale enterprise deployments.

    £100,893POLICE DIGITAL SERVICE
    Published 3 Nov 2026
    AwardedIT & Software🇬🇧United Kingdom

    Multi-Disciplinary Support Services for National Data Integration and Exploitation Service

    Provide multi-disciplinary architecture, data engineering, and business change services to support the launch and year 1 delivery of the National Data Integration and Exploitation Service across UK policing.

    £1,200,000POLICE DIGITAL SERVICE
    Published 3 Nov 2026

    Open in IT & Software

    4 open listingsView all →
    IT & Software🇬🇧United Kingdom

    Property Licensing Administration Service

    Deliver integrated property licensing administration services including applications, inspections, landlord engagement, and enforcement support under the Housing Act 2004, with full operational readiness from day one.

    est.£3,500,000LUTON COUNCIL
    Published 5 Nov 2026
    OpenIT & Software🇬🇧United Kingdom

    Systems Integration Market Research

    NEAS is seeking market intelligence on systems integration technologies, solutions, and supplier capabilities to inform future procurement strategy and requirements development.

    £300,000indicativeNORTH EAST AMBULANCE SERVICE NHS FOUNDATION TRUST
    Published 5 Nov 2026
    OpenIT & Software🇬🇧United Kingdom

    Machine Translation Tool Development

    Procurement opportunity for development or provision of a machine translation tool supporting multi-language translation with system integration capabilities.

    Mayor's Office for Policing and Crime
    Published 5 Nov 2026
    OpenIT & Software🇬🇧United Kingdom

    Bus Scheduling and Timetable Management System

    Procure a cloud-based bus scheduling system to automate timetable creation, route optimization, and performance reporting while integrating with existing business systems.

    Tyne and Wear Passenger Transport Executive T/A Nexus
    Published 5 Nov 2026
    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    3da959b0-867a-40b5-aaf3-d1fddc803324-899687

    Your fit

    Could you win the next one?

    This went to XMA LIMITED. Sonar reads POLICE DIGITAL SERVICE's work like this against your business — who holds it, and whether you could compete or partner next time.

    Check my fit

    Free · Matches every Monday

    PD
    Buyer
    POLICE DIGITAL SERVICE
    Sector
    IT & Software