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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCRM Software and Support Services
    Awarded contract

    CRM Software and Support Services

    Awarded
    £291.7k
    Published 4 Jun 2026

    Procurement of CRM software licenses and support services via public sector framework to enhance customer and stakeholder management.

    🇬🇧United KingdomPublished 4 Jun 2026· 3 months agoviaContracts Finder
    Awarded
    £291.7k
    Published 4 Jun 2026

    Decision brief

    4 fields
    • Contract value
      £291,744
      Pounds sterling
    • Tender closed
      22 Apr 2026
      5 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Suppliers

    1 supplier
    • XM
      XMA LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 months ago.

    4 Jun 2026Today22 Apr 2026

    Brief

    This opportunity involves procuring Customer Relationship Management (CRM) software licenses and associated services to help your organisation manage customer and stakeholder interactions effectively. Services include software configuration, technical support, and ongoing maintenance. The procurement will be conducted through an existing public sector framework following its call-off procedures, offering a streamlined procurement process with pre-approved suppliers and terms. Suppliers should demonstrate expertise in CRM implementation, customer support capabilities, and experience working with public sector organisations.

    Track record

    26 awards · 3 winners
    Open field

    No single supplier dominates the field.

    In it software, POLICE DIGITAL SERVICE has awarded 26 contracts to 3 suppliers.

    Who wins here
    1. PERMANENT FUTURES LIMITED24× · 92%
    2. TEAMTAILOR LTD1× · 4%
    3. XMA LIMITED1× · 4%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    3da959b0-867a-40b5-aaf3-d1fddc803324-899687
    PD
    Buyer
    POLICE DIGITAL SERVICE
    Sector
    IT & Software