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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    Contracts24/7 Support and Maintenance for Contact Centre Telephony Platform
    Awarded contract

    24/7 Support and Maintenance for Contact Centre Telephony Platform

    Awarded
    £142.9k
    Published 7 Oct 2026

    Opportunity to provide round-the-clock technical support and software maintenance for an enterprise contact centre telephony platform with product development responsibilities.

    🇬🇧United Kingdom· South WestPublished 7 Oct 2026· 3 weeks agoviaFind a Tender
    Awarded
    £142.9k
    Published 7 Oct 2026

    Decision brief

    4 fields
    • Contract value
      £142,928
      Pounds sterling
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      South West

    Suppliers

    1 supplier
    • AM
      AMILLAN LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 3 weeks ago.

    7 October 2026
    Awarded — no open tender advertised

    Brief

    This contract with Amillan Ltd provides comprehensive support and maintenance services for the Enghouse EICC (Enterprise Interactive Contact Centre) software assurance platform. The support includes: 24/7/365 day-to-day technical support and monitoring, incident escalation to Enghouse development teams when needed, and ongoing product development and enhancement services. The service provider acts as a first-line support partner, managing routine issues and coordinating with Enghouse for complex technical problems requiring development expertise. This opportunity is ideal for organizations experienced in contact centre telephony platforms, software support operations, and vendor management.

    Track record

    6 awards · 6 winners
    Open field

    No single supplier dominates the field.

    In it software, ASTER GROUP LIMITED has awarded 6 contracts to 6 suppliers.

    Who wins here
    1. Data Protection People Ltd1× · 17%
    2. TRANSPARITY SOLUTIONS LIMITED1× · 17%
    3. MHR International UK Ltd1× · 17%
    4. ORTEC FINANCE LIMITED1× · 17%
    5. AMILLAN LIMITED1× · 17%
    6. NERDS WITH WORDS LTD1× · 17%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Ireland – SIEM/SOC Solution for Air Navigation Services – 3-Year Contract

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-078313

    Your fit

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    This went to AMILLAN LIMITED. Sonar reads ASTER GROUP LIMITED's work like this against your business — who holds it, and whether you could compete or partner next time.

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    AG
    Buyer
    ASTER GROUP LIMITED
    Sector
    IT & Software