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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsUnified Communications Platform and Omnichannel Contact Centre Services
    Closed contract

    Unified Communications Platform and Omnichannel Contact Centre Services

    Contract value
    £882k
    Closed 10 Aug 2026

    Hafod Housing Association seeks a provider to design, implement, and manage a cloud-based Unified Communications platform with omnichannel contact centre capabilities, integrated with Microsoft 365 and their CRM system, for an initial 3-year contract with extension options.

    🇬🇧United Kingdom· WalesPublished 3 Jul 2026· 2 months agoviaFind a Tender
    Contract value
    £882k
    Closed 10 Aug 2026
    Tender deadline passed on 10 Aug 2026.

    Decision brief

    4 fields
    • Contract value
      est.£882,000
      Pounds sterling
    • Tender closed
      10 Aug 2026
      3 weeks ago
    • Sector
      Media & Communications
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Wales

    Lifecycle

    Closed

    Tender closed on 10 Aug 2026. Awaiting award.

    3 Jul 2026Today10 Aug 2026

    Brief

    Hafod Housing Association is seeking a qualified Service Provider to design, implement, and support a comprehensive Unified Communications (UC) and omnichannel contact centre platform to modernize their digital infrastructure and transition away from legacy PSTN/ISDN systems. Core Requirements: • Cloud-based IP telephony with voice packages, DDI management, and cross-device collaboration (voice, video, messaging) across mobile, laptop, and tablet devices • Full integration with Microsoft 365 and Civica Cx CRM platform • Advanced contact centre capabilities including Automated Call Distribution (ACD), Intelligent Call Routing with speech recognition, administrative reporting, and call recording with quality management • Supply of supporting hardware, complete migration support, and ongoing maintenance services Contract Terms: • Initial contract duration: 3 years • Extension options: Up to three additional 2-year periods (maximum 9 years total) • Estimated start date: 28 September 2026 • Award under Hafod Standard Terms and Conditions for Services (Schedule 6); proposed amendments welcome for consideration This opportunity supports Hafod's digital transformation strategy and modernization of their telecommunications infrastructure.

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    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06c368
    HH
    Buyer
    Hafod Housing Association
    Sector
    Media & Communications