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    ContractsIndependent Health Complaints Advocacy Service
    Open tender

    Independent Health Complaints Advocacy Service

    Contract value
    £300k
    Published 11 Sept 2026

    Opportunity to deliver independent advocacy support for patients making complaints against NHS-funded services, valued at £360,000 over three years.

    🇬🇧United Kingdom· LondonPublished 11 Sept 2026· 1 months agoviaFind a Tender
    Contract value
    £300k
    Published 11 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £300,000indicative
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Healthcare & Medical
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Lifecycle

    Open

    Open tender — no closing date published. Opened 1 months ago.

    11 September 2026
    Open tender · no closing date published

    Brief

    This is a tender to provide the Independent Health Complaints Advocacy Service (IHCAS), which supports patients, families, carers, and representatives in navigating NHS complaints procedures. The service helps clients address grievances related to care or treatment received from NHS-funded services and assists in achieving resolution. The contract runs from 1 April 2027 to 31 March 2030, with a possible extension of up to 2 years. The estimated contract value is £360,000. Providers should be experienced in health advocacy, complaints resolution, and supporting vulnerable clients through formal procedures.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In this category, LONDON BOROUGH OF BRENT has awarded 1 contract to 1 supplier.

    Who wins here
    1. RISE MUTUAL CIC1× · 100%

    Across this category, the most active winners are CARE LINE HOMECARE LIMITED, SPRINGFIELD HOME CARE SERVICES LIMITED, Roche Diagnostics Ltd — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06f851

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    LB
    Buyer
    LONDON BOROUGH OF BRENT
    Sector
    Healthcare & Medical