Community Equipment Supply and Maintenance Service

The Council is seeking a provider to deliver integrated community equipment services as required under the Care Act 2014. This contract covers the supply, maintenance, and collection of equipment to support independence, enable safe hospital discharge, and facilitate care at home for adults and children across the eight-borough consortium. Contract Period: 22 September 2025 to 21 September 2027 (with possible extension to 21 September 2028) Background: The incumbent provider ceased operations on 15 September 2025, creating an urgent need to maintain continuity of this statutory service. The new provider must mobilise quickly to avoid service gaps. Key Responsibilities: - Supply community equipment meeting statutory care requirements - Maintain equipment to ensure reliability and safety - Collect and manage equipment lifecycle - Support service users across eight boroughs Key Risks and Mitigation: The primary risk is the tight mobilisation timeline following service closure. Potential impacts include delays in hospital discharges, disruption to equipment availability, and gaps in maintenance services. The Council will mitigate these risks through phased transition arrangements, interim contingency planning for priority equipment, and collaborative oversight across the consortium.