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    Contracts24/7 Centralized Clinical Call Handling and Message Management Service
    Awarded contract

    24/7 Centralized Clinical Call Handling and Message Management Service

    Awarded
    £222.2k
    Published 2 Jul 2026

    Provide centralized 24/7 call handling and message routing services for clinical community teams, prioritizing communications by clinical urgency and directing referrals appropriately.

    🇬🇧United Kingdom· West MidlandsPublished 2 Jul 2026· 2 months agoviaFind a Tender
    Awarded
    £222.2k
    Published 2 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £222,162
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Healthcare & Medical
      Browse related listings
    • Location
      🇬🇧United Kingdom
      West Midlands

    Suppliers

    1 supplier
    • EE
      EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 months ago.

    2 July 2026
    Awarded — no open tender advertised

    Brief

    This opportunity involves providing a comprehensive 24/7 Citywide Messaging Service that acts as a central hub for clinical communications. The service will receive all incoming calls and messages for Integrated Multidisciplinary Community Teams (IMTs) within the Adults & Community Division, then route these communications according to clinical urgency and established escalation protocols. The service provider will manage message intake, monitor communications, prioritize referrals based on clinical need, and direct messages to appropriate IMTs, the referral management centre, or designated multidisciplinary teams. The supplier must ensure seamless coordination between multiple teams while maintaining consistent service availability and responsiveness 24 hours per day, 7 days per week.

    Track record

    3 awards · 2 winners
    Open field

    No single supplier dominates the field.

    In media communications, Birmingham Community Healthcare NHS Foundation Trust has awarded 3 contracts to 2 suppliers.

    Who wins here
    1. EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST2× · 67%
    2. Sygma Solutions1× · 33%

    Across media communications, the most active winners are O2 Czech Republic a.s., O2 CZECH REPUBLIC AS, CITYFIBRE LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06c29a
    BC
    Buyer
    Birmingham Community Healthcare NHS Foundation Trust
    Sector
    Healthcare & Medical