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    ContractsCustomer Feedback and Tenant Satisfaction Survey Services
    Open tender

    Customer Feedback and Tenant Satisfaction Survey Services

    Contract value
    £300k
    Published 5 Aug 2026

    Beyond Housing seeks market feedback on combining customer feedback collection and tenant satisfaction survey services into one unified contract starting June 2027.

    🇬🇧United Kingdom· Yorkshire and the HumberPublished 5 Aug 2026· TodayviaFind a Tender
    Contract value
    £300k
    Published 5 Aug 2026

    Decision brief

    4 fields
    • Contract value
      £300,000indicative
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      Yorkshire and the Humber

    Lifecycle

    Open

    Open tender — no closing date published. Opened today.

    5 August 2026
    Open tender · no closing date published

    Brief

    Beyond Housing Ltd, a housing association with approximately 15,000 properties across the North East of England, is conducting market research for a new unified customer feedback collection contract. The organization currently operates two separate contracts: one for a customer feedback management platform covering transactional feedback across repairs, housing management, complaints and customer contact via SMS, email and digital surveys; and another for annual Tenant Satisfaction Measures (TSM) perception surveys required by the Regulator of Social Housing. Beyond Housing plans to combine these requirements into a single procurement exercise, with contract start in June 2027 following a mobilization period. The new contract should deliver high-quality data collection, strong customer engagement, robust insight and value for money through both transactional feedback and perception-based survey services using multiple channels including telephone and digital methods. This market engagement exercise seeks to understand bidder interest, capacity, preferred contract terms and structure, potential added-value services, and cost-effective delivery options. The feedback will inform Beyond Housing's procurement strategy and contract design. This is an information-gathering exercise only; no commitments are being made at this stage. Interested suppliers should complete the online questionnaire by 25 August 2026.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06dc13
    BH
    Buyer
    BEYOND HOUSING
    Sector
    Professional Services