Subject Access Request Processing and Information Governance Support Services

Aster is seeking a supplier to provide partial outsourcing services for Subject Access Request (SAR) processing to build Information Governance capacity in preparation for the STAIRs regime under the Social Housing (Regulation) Act. The supplier will deliver two key services: (1) AI and OCR-enabled document processing including deduplication and redaction of up to 100GB of data, and (2) structured human review of requests totaling approximately 540 hours, with clear documentation of exemptions applied to withheld information. Aster will retain all customer engagement, decision-making authority, and final disclosure responsibilities. This is a capacity-building service designed to run until 31 March 2027, during which time Aster will gather benchmarking data and evaluate options for future competitive procurement of these services.