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    ContractsTemporary Call Handling Services for Chorley and South Ribble Councils
    Awarded contract

    Temporary Call Handling Services for Chorley and South Ribble Councils

    Status
    Awarded
    Published 22 Sept 2026

    Chorley and South Ribble Councils seek a temporary call handling provider to manage service peaks, resource pressures, and unplanned disruptions while maintaining customer service quality.

    🇬🇧United Kingdom· North WestPublished 22 Sept 2026· 2 weeks agoviaFind a Tender
    Status
    Awarded
    Published 22 Sept 2026

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom
      North West

    Suppliers

    1 supplier
    • CA
      CALLCARE LIMITED
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 2 weeks ago.

    22 September 2026
    Awarded — no open tender advertised

    Brief

    Chorley Council and South Ribble Borough Council operate a shared Customer Services function handling high volumes of contact across revenues and benefits, waste, elections, and general enquiries. The Council requires a flexible and responsive provider to deliver temporary call handling support during periods of peak demand, resource constraints, or unexpected disruptions. This contract will help maintain service level targets and ensure a positive customer experience when internal capacity is insufficient. The provider should be able to scale services quickly, integrate with existing systems, and maintain service quality standards. This is an opportunity for experienced call handling providers to support local government operations on a flexible basis.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In professional services, SOUTH RIBBLE BOROUGH COUNCIL has awarded 1 contract to 1 supplier.

    Who wins here
    1. CALLCARE LIMITED1× · 100%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-077794

    Your fit

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    SR
    Buyer
    SOUTH RIBBLE BOROUGH COUNCIL
    Sector
    Professional Services