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    ContractsContact a Patient as a Service (CPaaS) Software Procurement
    Awarded contract

    Contact a Patient as a Service (CPaaS) Software Procurement

    Awarded
    £291.4k
    Published 13 Jul 2026

    Procurement of a cloud-based Contact a Patient As a Service platform to enable multi-channel patient communications and engagement.

    🇬🇧United Kingdom· LondonPublished 13 Jul 2026· 1 months agoviaFind a Tender
    Awarded
    £291.4k
    Published 13 Jul 2026

    Decision brief

    4 fields
    • Contract value
      £291,433
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Media & Communications
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Suppliers

    1 supplier
    • IT
      ICNH Ltd t/a DrDoctor
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 months ago.

    13 July 2026
    Awarded — no open tender advertised

    Brief

    This procurement seeks a Contact a Patient As a Service (CPaaS) solution to enable automated patient communications and engagement. The service should provide capabilities for outreach, appointment reminders, follow-up communications, and patient notifications through multiple channels such as phone, email, SMS, and messaging platforms. Potential vendors should offer a scalable, user-friendly platform with HIPAA compliance, integration capabilities with existing healthcare systems, customizable workflows, and robust reporting and analytics features. The solution will be used to improve patient engagement, reduce no-shows, and streamline administrative communications while maintaining data security and privacy standards.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In media communications, Barking, Havering and Redbridge University Hospitals NHS Trust has awarded 1 contract to 1 supplier.

    Who wins here
    1. ICNH Ltd t/a DrDoctor1× · 100%

    Across media communications, the most active winners are O2 Czech Republic a.s., O2 CZECH REPUBLIC AS, CITYFIBRE LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Award notice and full record on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06c9bc
    BH
    Buyer
    Barking, Havering and Redbridge University Hospitals NHS Trust
    Sector
    Media & Communications