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    ContractsCloud-Based Contact Platform for Transport for Greater Manchester
    Open tender

    Cloud-Based Contact Platform for Transport for Greater Manchester

    Tender closes
    30d
    30 Sept 2026 · in 4 weeks

    TfGM seeks a cloud-based customer contact platform with multi-channel support to improve service delivery and customer experience across Greater Manchester's transport network.

    🇬🇧United Kingdom· EnglandPublished 3 Jun 2026· 2 months agoviaFind a Tender
    Tender closes
    30d
    30 Sept 2026 · in 4 weeks

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Tender closes
      30 Sept 2026
      30 days left
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Lifecycle

    Open

    30 days left to bid. Opened 2 months ago, deadline 30 Sept 2026.

    3 Jun 2026Today30 Sept 2026

    Brief

    Transport for Greater Manchester (TfGM) is planning to procure a modern customer contact platform to enhance service delivery across its multi-modal transport network. The solution will include a cloud-based platform supporting multiple communication channels (such as phone, email, chat, and social media), along with implementation services and ongoing technical support. The platform aims to improve customer experience by providing responsive, efficient service channels while increasing operational efficiency for TfGM staff. This procurement is suitable for vendors offering integrated contact center solutions, cloud infrastructure, change management services, and customer service support capabilities.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06ac0e
    TF
    Buyer
    TRANSPORT FOR GREATER MANCHESTER
    Sector
    IT & Software