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    ContractsCloud-Based Contact Platform for Transport for Greater Manchester
    Closed contract

    Cloud-Based Contact Platform for Transport for Greater Manchester

    Tender closed
    30 Sept 2026
    4 weeks ago

    TfGM seeks a cloud-based customer contact platform with multi-channel support to improve service delivery and customer experience across Greater Manchester's transport network.

    🇬🇧United Kingdom· EnglandPublished 3 Jun 2026· 5 months agoviaFind a Tender
    Tender closed
    30 Sept 2026
    4 weeks ago
    Tender deadline passed on 30 Sept 2026.

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Tender closed
      30 Sept 2026
      1 month ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Lifecycle

    Closed

    Tender closed on 30 Sept 2026. Awaiting award.

    3 Jun 2026Today30 Sept 2026

    Brief

    Transport for Greater Manchester (TfGM) is planning to procure a modern customer contact platform to enhance service delivery across its multi-modal transport network. The solution will include a cloud-based platform supporting multiple communication channels (such as phone, email, chat, and social media), along with implementation services and ongoing technical support. The platform aims to improve customer experience by providing responsive, efficient service channels while increasing operational efficiency for TfGM staff. This procurement is suitable for vendors offering integrated contact center solutions, cloud infrastructure, change management services, and customer service support capabilities.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, TRANSPORT FOR GREATER MANCHESTER has awarded 1 contract to 1 supplier.

    Who wins here
    1. YUNEX LIMITED1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06ac0e

    Track

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    TF
    Buyer
    TRANSPORT FOR GREATER MANCHESTER
    Sector
    IT & Software