Pulse Survey Tool for Employee Feedback

Ofcom is seeking suppliers to provide a pulse survey tool to enhance its employee listening strategy. Currently, Ofcom relies on an annual colleague survey to gather employee feedback, which does not provide timely insights into emerging workplace challenges, culture, and engagement issues. This procurement aims to replace the annual model with a more agile approach using shorter, more frequent pulse surveys that can run in parallel across different employee populations and topics. The selected solution should enable Ofcom to: gather feedback more frequently to support faster decision-making; monitor employee experience and organizational challenges in real-time; run multiple concurrent surveys targeting different groups or themes; and strengthen the connection between employee feedback and visible organizational action. Suppliers should demonstrate expertise in pulse survey platforms, data analytics, and supporting cultural change through employee engagement insights.