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    ContractsSupport Service for NHS Complaints and Grievances
    Open tender

    Support Service for NHS Complaints and Grievances

    Contract value
    £300k
    Published 11 Sept 2026

    Provide independent advocacy and support to help NHS patients and families lodge and resolve complaints about their care.

    🇬🇧United Kingdom· LondonPublished 11 Sept 2026· 1 month agoviaFind a Tender
    Contract value
    £300k
    Published 11 Sept 2026

    Decision brief

    4 fields
    • Contract value
      £300,000indicative
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Healthcare & Medical
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Lifecycle

    Open

    Open tender — no closing date published. Opened 1 month ago.

    11 September 2026
    Open tender · no closing date published

    Brief

    This tender seeks a provider to deliver an Independent Health Complaints Advocacy Service (IHCAS) that supports patients, families, carers and representatives in navigating NHS complaints procedures. The service will help clients understand their rights, prepare complaints related to any aspect of NHS-funded care or treatment, and work towards resolution of their grievances. The contract runs for three years from 1 April 2027 to 31 March 2030, with a potential two-year extension. The estimated contract value is £360,000. Providers should demonstrate experience in health advocacy, complaints handling, stakeholder engagement and achieving positive outcomes for clients. The service must be accessible, impartial and compliant with NHS standards.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In this category, LONDON BOROUGH OF BRENT has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. RISE MUTUAL CIC1× · 50%
    2. INTERACT MEDICAL LIMITED1× · 50%

    Across this category, the most active winners are CARE LINE HOMECARE LIMITED, SPRINGFIELD HOME CARE SERVICES LIMITED, Roche Diagnostics Ltd — the field to beat, or your route in as a partner.

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-06f849

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    LB
    Buyer
    LONDON BOROUGH OF BRENT
    Sector
    Healthcare & Medical