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    ContractsTransport Focus Preferred Supplier List for Customer Satisfaction and Reporting Services 2026/27
    Open tender

    Transport Focus Preferred Supplier List for Customer Satisfaction and Reporting Services 2026/27

    Contract value
    £4m
    Published 28 Oct 2026

    Transport Focus is recruiting qualified research suppliers for a preferred supplier framework agreement to deliver customer satisfaction surveys and reporting services across two specialist lots in 2026/27.

    🇬🇧United Kingdom· LondonPublished 28 Oct 2026· TodayviaFind a Tender
    Contract value
    £4m
    Published 28 Oct 2026

    Decision brief

    4 fields
    • Contract value
      £4,000,000indicative
      Pounds sterling
    • Closing date
      Rolling
      No closing date published
    • Sector
      Research & Innovation
      Browse related listings
    • Location
      🇬🇧United Kingdom
      London

    Lifecycle

    Open

    Open tender — no closing date published. Opened today.

    28 October 2026
    Open tender · no closing date published

    Brief

    Transport Focus is an independent public body sponsored by the Department for Transport that represents passengers on Britain's railways, buses, trams, and coaches, as well as users of England's Strategic Roads Network. We are seeking suitably qualified suppliers to join our Preferred Supplier List Framework Agreement for Customer Satisfaction and Reporting Services, with appointments expected in early 2027. We are inviting applications across two specialist lots: Lot 1 - Qualitative Research Services: We seek suppliers with proven expertise in qualitative research techniques including focus groups, depth interviews, deliberative techniques, and ethnography. Lot 2 - Quantitative Research Services: We seek suppliers with proven expertise in quantitative research techniques including face-to-face surveys, telephone surveys, self-completion surveys, mystery shopping, and online surveys. Successful suppliers will deliver customer satisfaction surveys and reporting services across Transport Focus's portfolio. This is an excellent opportunity for research organisations to partner with a high-profile public body on evidence-based passenger and road user research. For further details, visit the eSourcing portal or submit your response via the links provided.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In research innovation, TRANSPORT FOCUS has awarded 1 contract to 1 supplier.

    Who wins here
    1. THE UNIVERSITY OF MANCHESTER1× · 100%

    Across research innovation, the most active winners are WSP UK LIMITED, IPSOS MARKET RESEARCH LIMITED, IFF RESEARCH LIMITED — the field to beat, or your route in as a partner.

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    Building Collaborative Communities for Data Service Professionals

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    Water Hygiene Monitoring and Maintenance Services

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    Take action
    View tender on sourceFind a Tender

    Full notice and submission process on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-0792b0

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    Buyer
    TRANSPORT FOCUS
    Sector
    Research & Innovation