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    ContractsUK-Based Debt Collection Agency for Overseas Customers
    Closed contract

    UK-Based Debt Collection Agency for Overseas Customers

    Contract value
    £2.5m
    Closed 31 Mar 2019

    UK-based debt collection agency needed to contact overseas customers via multiple channels, with contract extension through March 2026 to manage transition of existing payment arrangements.

    🇬🇧United KingdomPublished 24 Aug 2026· 2 months agoviaContracts Finder
    Contract value
    £2.5m
    Closed 31 Mar 2019
    Tender deadline passed on 31 Mar 2019.

    Decision brief

    4 fields
    • Contract value
      est.£2,500,000
      Pounds sterling
    • Tender closed
      31 Mar 2019
      7 years ago
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇬🇧United Kingdom

    Lifecycle

    Closed

    Tender closed on 31 Mar 2019. Awaiting award.

    24 Aug 2026Today31 Mar 2019

    Brief

    Student Loans Company (SLC) is seeking a UK-based Debt Collection Agency (DCA) to contact customers believed to be resident overseas. The service requires multiple contact methods including inbound and outbound telephone calls, letters, emails, and SMS messages. SLC welcomes innovative approaches to maximize contact quality and frequency. The primary objectives are to collect International Customer Receivables (ICR) debt and to obtain completed customer documentation (OVFA) confirming current circumstances. This is a contract extension of 3 months (ending 31 March 2026) with no change in contract value. The extension enables transition management for customers with existing payment arrangements to move to the new supplier, reducing the risk of payment arrangement breakdowns during the handover period.

    Track record

    8 awards · 8 winners
    Open field

    No single supplier dominates the field.

    In professional services, STUDENT LOANS COMPANY has awarded 8 contracts to 8 suppliers.

    Who wins here
    1. EXPERIAN (UK) HOLDINGS 2006 LIMITED1× · 13%
    2. CAPGEMINI UK PLC1× · 13%
    3. OneTwo Agency Limited1× · 13%
    4. Transcom Worldwide UK Limited1× · 13%
    5. TESGL LIMITED1× · 13%
    6. LINKEDIN IRELAND UNLIMITED COMPANY1× · 13%

    +2 more suppliers

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

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    Take action
    View on sourceContracts Finder

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    contractsfinder.service.gov.uk
    Record ID
    eb3e3c1a-6018-492f-90e0-86e1c60951dd-911882

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    SL
    Buyer
    STUDENT LOANS COMPANY
    Sector
    Professional Services