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    ContractsNatural History Museum CRM System Review and Supplier Engagement
    Closed contract

    Natural History Museum CRM System Review and Supplier Engagement

    The Natural History Museum seeks CRM, membership management, and fundraising technology solutions to evaluate strategic options for its digital ecosystem.

    🇬🇧United Kingdom· EnglandPublished 22 May 2026· 5 months agoviaFind a Tender

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Closing date
      Not published
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇧United Kingdom
      England

    Lifecycle

    Closed

    No longer open. Published 5 months ago.

    22 May 2026
    Closed — no tender deadline was published

    Brief

    The Natural History Museum is conducting a strategic review of its Customer Relationship Management (CRM) systems and membership functionality currently provided by Silverbear and Microsoft Dynamics 365. This market engagement seeks to identify technology suppliers and solutions that can meet the museum's CRM, membership management, and philanthropic fundraising requirements. The museum is exploring multiple options including: standalone CRM solutions; membership and philanthropy extensions for Microsoft Dynamics 365; enterprise not-for-profit and philanthropy solutions; CRM extensions for existing ticketing platforms; fully integrated membership, philanthropy and ticketing solutions; and membership transaction solutions within enterprise ticketing systems. The review aims to address immediate operational challenges and establish a clear understanding of future CRM requirements, with potential findings to inform a broader digital transformation programme. Contract value is not yet determined, and interested suppliers are invited to respond via the provided link with their proposed solutions and capabilities.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, Natural History Museum has awarded 1 contract to 1 supplier.

    Who wins here
    1. AXIELL ALM LIMITED1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, CIVICA UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceFind a Tender

    Original closed notice on the publisher's site

    Publisher
    UK Cabinet Office
    Licence
    OGL v3.0
    Source
    find-tender.service.gov.uk
    Record ID
    ocds-h6vhtk-0699c8

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    Buyer
    Natural History Museum
    Sector
    IT & Software