Cloud-Based Equipment and Wheelchair Management System

Wakefield Council seeks a modern, cloud-based Referral and Service Management Solution to streamline its Equipment Service operations. The platform must manage the complete equipment lifecycle for community equipment provision to adults and children across the Wakefield district, including: referral and assessment intake, equipment asset and inventory management, order processing with logistics and route optimisation, delivery and collection scheduling, maintenance and servicing, mobile working capabilities, barcode and RFID scanning, and comprehensive reporting and analytics. The solution must feature workflow configuration, audit trails, and secure role-based access for Council staff, NHS partners, and authorised users. It should integrate with existing and future systems via standard interfaces and support operational efficiency, real-time asset visibility, person-centred service delivery, and compliance with information governance and security requirements. Wakefield Council is conducting pre-market engagement to gather supplier feedback on market capability, implementation approaches, innovation, and commercial models to inform procurement strategy.