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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsSoftware Maintenance and Support Services for Customer Service System
    Closed contract

    Software Maintenance and Support Services for Customer Service System

    Tender closed
    12 Dec 2025
    38 weeks ago

    The Zakład Ubezpieczeń Społecznych (ZUS) is seeking suppliers to provide maintenance and support services for its customer service telephone system. This includes: 1. Service care and support for the existing system, 2. Extension of subscriptions/licenses for standard software as detailed in Annex 7

    🇵🇱PolandPublished 30 Nov 2025· 9 months agoviaTED
    Tender closed
    12 Dec 2025
    38 weeks ago
    Tender deadline passed on 12 Dec 2025.

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Tender closed
      12 Dec 2025
      8 months ago
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇵🇱Poland

    Lifecycle

    Closed

    Tender closed on 12 Dec 2025. Awaiting award.

    30 Nov 2025Today12 Dec 2025

    Brief

    The Zakład Ubezpieczeń Społecznych (ZUS) is seeking suppliers to provide maintenance and support services for its customer service telephone system. This includes: 1. Service care and support for the existing system, 2. Extension of subscriptions/licenses for standard software as detailed in Annex 7 of the procurement documents, including installation and activation of subscriptions/licenses for the CKK System for the duration of the contract, 3. Transition of the CKK System maintenance to the buyer or a new contractor, with a maximum of 20 consultation days (8 hours each), of which the buyer will utilize 10 days, 4. Provision of additional services as needed. A detailed description of the procurement is available in Annex 7.

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    Take action
    View on sourceTED

    Original closed notice on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    793323-2025
    SI
    Buyer
    SOCIAL INSURANCE INSTITUTION
    Sector
    IT & Software