Emergency Call Answering Services for Vitens

This procurement opportunity is for a framework agreement with a single contractor to handle emergency calls outside of regular working hours for Vitens, which operates from 07:00 to 19:00 on weekdays. The emergency handling is part of Vitens' 24/7 service. The contract will be awarded to the bidder who submits the most economically advantageous offer, providing the best value for money. Through this procurement, Vitens aims to: • Maintain 24/7 availability for customers to report emergencies; • Ensure quick and expert resolution of incoming emergency calls; • Guarantee customer satisfaction.