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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsEmergency Call Answering Services for Vitens
    Awarded contract

    Emergency Call Answering Services for Vitens

    Awarded
    €6.8m
    Published 9 Nov 2025

    This procurement opportunity is for a framework agreement with a single contractor to handle emergency calls outside of regular working hours for Vitens, which operates from 07:00 to 19:00 on weekdays. The emergency handling is part of Vitens' 24/7 service. The contract will be awarded to the bidder

    🇳🇱NetherlandsPublished 9 Nov 2025· 9 months agoviaTED
    Awarded
    €6.8m
    Published 9 Nov 2025

    Decision brief

    4 fields
    • Contract value
      €6,760,000
      Euros
    • Closing date
      Rolling
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇳🇱Netherlands

    Suppliers

    2 suppliers
    • VB
      VHD BV
      Lead contractor
  1. VB
    VHD B.V.
    Lead contractor
  2. Lifecycle

    Awarded

    Contract awarded. Originally published 9 months ago.

    9 November 2025
    Awarded — no open tender advertised

    Brief

    This procurement opportunity is for a framework agreement with a single contractor to handle emergency calls outside of regular working hours for Vitens, which operates from 07:00 to 19:00 on weekdays. The emergency handling is part of Vitens' 24/7 service. The contract will be awarded to the bidder who submits the most economically advantageous offer, providing the best value for money. Through this procurement, Vitens aims to: • Maintain 24/7 availability for customers to report emergencies; • Ensure quick and expert resolution of incoming emergency calls; • Guarantee customer satisfaction.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In professional services, VITENS NV has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. VHD BV1× · 50%
    2. VHD B.V.1× · 50%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, KPMG LLP, Hays Specialist Recruitment Ltd — the field to beat, or your route in as a partner.

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    Take action
    View on sourceTED

    Award notice and full record on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    744481-2025
    VN
    Buyer
    VITENS NV
    Sector
    Professional Services