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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsEmergency Call Answering Services for Vitens
    Awarded contract

    Emergency Call Answering Services for Vitens

    Awarded
    €6.8m
    Published 9 Nov 2025

    This procurement opportunity is for a framework agreement with a single contractor to handle emergency calls outside of regular working hours for Vitens, which operates from 07:00 to 19:00 on weekdays. The emergency handling is part of Vitens' 24/7 service. The contract will be awarded to the bidder

    🇳🇱NetherlandsPublished 9 Nov 2025· 11 months agoviaTED
    Awarded
    €6.8m
    Published 9 Nov 2025

    Decision brief

    4 fields
    • Contract value
      €6,760,000
      Euros
    • Closing date
      Not published
      No closing date published
    • Sector
      Professional Services
      Browse related listings
    • Location
      🇳🇱Netherlands

    Suppliers

    2 suppliers
    • VB
      VHD BV
      Lead contractor
  1. VB
    VHD B.V.
    Lead contractor
  2. Lifecycle

    Awarded

    Contract awarded. Originally published 11 months ago.

    9 November 2025
    Awarded — no open tender advertised

    Brief

    This procurement opportunity is for a framework agreement with a single contractor to handle emergency calls outside of regular working hours for Vitens, which operates from 07:00 to 19:00 on weekdays. The emergency handling is part of Vitens' 24/7 service. The contract will be awarded to the bidder who submits the most economically advantageous offer, providing the best value for money. Through this procurement, Vitens aims to: • Maintain 24/7 availability for customers to report emergencies; • Ensure quick and expert resolution of incoming emergency calls; • Guarantee customer satisfaction.

    Track record

    2 awards · 2 winners
    Thin record

    Only 2 prior awards here — too little to read.

    In professional services, VITENS NV has awarded 2 contracts to 2 suppliers.

    Who wins here
    1. VHD BV1× · 50%
    2. VHD B.V.1× · 50%

    Across professional services, the most active winners are REED SPECIALIST RECRUITMENT LIMITED, PROMAR INTERNATIONAL, KPMG LLP — the field to beat, or your route in as a partner.

    More from VITENS NV

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    ClosedEngineering🇳🇱Netherlands

    Water Meter Replacement Installation

    This contract opportunity is for the installation of metering equipment related to the replacement of household water meters for Vitens N.V. Please note that this procurement does not include the supply of the water meters themselves, as these will be sourced through a separate recognition scheme in

    est.€1,000VITENS NV
    Published 14 Dec 2025

    Open in Professional Services

    4 open listingsView all →
    Professional Services🇮🇪Ireland

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    Local Enterprise Office Donegal is establishing a framework agreement to engage audio-visual service providers for multiple events.

    est.€25,000Donegal County Council
    Published 20 Oct 2026
    Professional Services🇮🇪Ireland

    Commuter Survey Research Services for County Carlow Economic Development

    Carlow County Council is seeking research services to conduct a commuter survey and analyze workforce patterns to inform economic development and strategic planning for the county.

    est.€3,000CARLOW COUNTY COUNCIL
    Published 20 Oct 2026
    OpenProfessional Services🇮🇪Ireland

    Tax Consultancy Services for Dublin Port Company

    Dublin Port Company seeks a qualified tax consultancy firm to provide multi-year compliance, advisory, and specialist taxation services through a competitive framework agreement process.

    €400,000indicativeDublin Port Company
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    Financial Management Consultant for Irish Public Service Media Three-Year Appraisal (2028-2030)

    Financial consultant needed to support Ireland's three-year appraisal of RTÉ and TG4 funding and performance for 2028-2030, including financial analysis and recommendations.

    est.€150,000MEDIA COMMISSION
    Published 20 Oct 2026
    Take action
    View on sourceTED

    Award notice and full record on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    744481-2025

    Your fit

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    This went to VHD BV. Sonar reads VITENS NV's work like this against your business — who holds it, and whether you could compete or partner next time.

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    VN
    Buyer
    VITENS NV
    Sector
    Professional Services