Debt Collection Services

HUS Group (hereinafter referred to as HUS or the buyer) is requesting proposals for debt collection services. These services include the collection of customer invoices, organizational invoices, and payroll receivables. The service includes sending payment reminders (the buyer sends payment reminders), maintaining contact information for debtor clients, and notifying about the removal of payment default records. Additionally, the service includes checking the debtor client's payment ability and assessing the success/need for legal collection, and if necessary, transferring to legal collection, follow-up collection, and actions related to debt restructuring. The service provider must have an online service that HUS, as the buyer, can access. Through the online service, the buyer can monitor collection assignments. Reporting and communication between the contracting partners will primarily take place through the online service. The service provider must offer customer service to both the buyer and debtor clients. HUS emphasizes that the service provider must comply with both the law on debt collection and good collection practices in their collection activities. This procurement ensures the functionality of administration and the organization of services. We are seeking one service provider to take overall responsibility for the service. The subject of the procurement and its requirements are described in detail in the request for proposals and its attachments. The estimated value of the procurement is approximately €200,000 per year, totaling €800,000 over four years (excluding VAT). This is a net amount. HUS subsidiaries may join the procurement with their own agreement. The planned contract period is a fixed term of three (3) years from September 1, 2026, to August 31, 2029, continuing indefinitely thereafter. According to the planned schedule of the contracting entity, the procurement decision will be made in December 2025, and the procurement contract will be prepared in January 2026. The buyer has allocated resources for the preparation related to the initiation of operations in cooperation with the contracting partner starting from February 1, 2026. Service production is set to begin on September 1, 2026.