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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsImprovement and Expansion of Taxpayer Service Center
    Awarded contract

    Improvement and Expansion of Taxpayer Service Center

    Awarded
    €16.2m
    Published 14 Sept 2025

    This contract involves enhancing the overall experience of taxpayer services and upgrading all related information systems and tools at the Taxpayer Service Center (K.E.F.) of the Independent Authority for Public Revenue. The goal is to create a unified omni-channel service system that collects and

    🇬🇷GreecePublished 14 Sept 2025· 11 months agoviaTED
    Awarded
    €16.2m
    Published 14 Sept 2025

    Decision brief

    4 fields
    • Contract value
      €16,225,371
      Euros
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇬🇷Greece

    Suppliers

    5 suppliers
    • CA
      CHOOSE ANONYMOUS COMPANY OF TOTAL COMMUNICATION
    Lead contractor
  1. CA
    CHOOSE ANONYMOUS COMPANY OF TOTAL COMMUNICATIONS
    Lead contractor
  2. CE
    COSMOTE E-VALUE CONTACT CENTER SERVICES ANONYMOUS COMPANY
    Consortium partner
  3. EY
    ERNST AND YOUNG Single-Member Private Company for the Provision of Consulting Services
    Consortium partner
  4. EY
    ERNST & YOUNG Single Member Private Company for the Provision of Consulting Services
    Consortium partner
  5. Lifecycle

    Awarded

    Contract awarded. Originally published 11 months ago.

    14 September 2025
    Awarded — no open tender advertised

    Brief

    This contract involves enhancing the overall experience of taxpayer services and upgrading all related information systems and tools at the Taxpayer Service Center (K.E.F.) of the Independent Authority for Public Revenue. The goal is to create a unified omni-channel service system that collects and transfers information across various service channels, including an online portal, digital assistant, mobile application, and telephone support. This approach allows taxpayers to utilize one or more communication channels with the Independent Authority for Public Revenue and its local tax offices and customs. Additionally, all technological infrastructures related to taxpayer services will be upgraded to improve the services provided by the existing Taxpayer Service Center. The project is funded by the European Union – NextGeneration EU, as part of the National Recovery and Resilience Plan "Greece 2.0" and national resources. The total budget for the project is €22,000,000, including VAT, with provisions for optional services that may be activated based on the needs of the contracting authority.

    Track record

    6 awards · 4 winners
    Open field

    No single supplier dominates the field.

    In it software, Independent Authority of Public Revenue has awarded 6 contracts to 4 suppliers.

    Who wins here
    1. CHOOSE ANONYMOUS COMPANY OF TOTAL COMMUNICATION2× · 33%
    2. CHOOSE ANONYMOUS COMPANY OF TOTAL COMMUNICATIONS2× · 33%
    3. NETCOMPANY SA GREEK BRANCH1× · 17%
    4. NETCOMPANY S.A Greek Branch1× · 17%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, SOFTCAT LTD - FCA — the field to beat, or your route in as a partner.

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    Take action
    View on sourceTED

    Award notice and full record on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    599009-2025
    IA
    Buyer
    Independent Authority of Public Revenue
    Sector
    IT & Software