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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsCustomer Service for Maintenance Services
    Closed contract

    Customer Service for Maintenance Services

    Tender closed
    12 Sept 2025
    49 weeks ago

    The maintenance services department is seeking a service provider to handle customer inquiries and feedback related to maintenance services. Inquiries can be received via phone or electronically. The service provider will answer maintenance-related calls, address inquiries during the call, or forwar

    🇫🇮FinlandPublished 18 Aug 2025· 1 years agoviaTED
    Tender closed
    12 Sept 2025
    49 weeks ago
    Tender deadline passed on 12 Sept 2025.

    Decision brief

    4 fields
    • Contract value
      Not disclosed
      Source did not declare a figure
    • Tender closed
      12 Sept 2025
      11 months ago
    • Sector
      Facilities Management
      Browse related listings
    • Location
      🇫🇮Finland

    Lifecycle

    Closed

    Tender closed on 12 Sept 2025. Awaiting award.

    18 Aug 2025Today12 Sept 2025

    Brief

    The maintenance services department is seeking a service provider to handle customer inquiries and feedback related to maintenance services. Inquiries can be received via phone or electronically. The service provider will answer maintenance-related calls, address inquiries during the call, or forward the information to an expert. The service provider will monitor electronic feedback systems, respond to feedback, or relay the information to an expert. The expert will provide a response to the service provider, who will then communicate the response to the customer. Services will be provided in Finnish, Swedish, and English. Customer service pertains to areas managed by the maintenance unit of the municipal development sector in Kirkkonummi. It does not include other customer services in Kirkkonummi, such as education or environmental protection. The maintenance unit's customer service is a demanding and extensive operation that requires expertise and an independent work approach. The work requires a professional customer service attitude. We aim to serve the residents of Kirkkonummi as effectively as possible, which means that customer service should be friendly, prompt, and provide as informative and comprehensive responses as possible.

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    Take action
    View on sourceTED

    Original closed notice on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    539764-2025
    KM
    Buyer
    KIRKKONUMMI MUNICIPALITY
    Sector
    Facilities Management