Closed contract

IT Service Management System Delivery and Support

Contract value
PLN 2.4m
Closed 13 Aug 2025

This contract involves the delivery of an IT Service Management (ITSM) system, including necessary licenses, implementation, and technical support from the manufacturer. Key components of the contract include: 1) Providing the ITSM system with required licenses; 2) Implementing the system; 3) Develo

PolandPublished 8 Jul 2025· 1 years agoTED
Tender deadline passed on 13 Aug 2025.

Decision brief

4 fields
  • Contract value
    est.PLN 2,439,024
    PLN
  • Tender closed
    13 Aug 2025
    12 months ago
  • Sector
    Browse related listings
  • Location
    Poland

Lifecycle

Closed

Tender closed on 13 Aug 2025. Awaiting award.

8 Jul 2025Today13 Aug 2025

Brief

This contract involves the delivery of an IT Service Management (ITSM) system, including necessary licenses, implementation, and technical support from the manufacturer. Key components of the contract include: 1) Providing the ITSM system with required licenses; 2) Implementing the system; 3) Developing and delivering post-implementation documentation; 4) Conducting three technical training sessions after system implementation; 5) Providing ongoing technical support; 6) Enabling IT infrastructure auditing and inventory; 7) Offering a warranty for the implemented system. A detailed description of the contract, including quality requirements for the main components, is provided in Annex 9 of the procurement documentation.

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