Software Maintenance and Support Services for Document Management

The purpose of this framework agreement is to provide maintenance, upgrades, and associated services for the Alfresco Electronic Document Management (EDM) software. The contractor will be responsible for: - Maintenance services (corrective, evolutionary, adaptive/security compliance). - Telephone assistance and support services. The Savoie Department adopted the open-source Alfresco Content Services solution in 2015. This integrated solution aims to optimize and streamline the management of various documents produced or used by services in their activities, including documents shared with external partners. Alfresco Content Services has been in production since January 1, 2017, for managing electronic documents such as: - Accounting supporting documents (via interface with the Grand-Angle software), - Public procurement documents, - Reports and decisions from the departmental council (via interface with the Oxyad software), - Files pending electronic signature via iParapheur, - Photos, - Hydro-geological studies (drinking water), - Agreements from the Infrastructure Department, - Inspection sheets for civil engineering works and tunnel safety files, - Procedures from the Information Systems Department. In 2021, the Alfresco solution was migrated to the Community version, and the currently installed version is 7.1. The framework agreement will be executed through the issuance of purchase orders, with services paid at unit prices.