Technical Support Services for Microsoft Dynamics 365 CRM

This contract opportunity involves several key components: 1. Upgrading the telecommunications system by restructuring the OpenScape 4000 V11 architecture from a 30’’ standalone setup to a 19’’ architecture, including the provision of necessary equipment. 2. Providing post-warranty service and dedicated technical assistance for a total of 100 working hours for the customer service telephone and electronic system, including a Call Recorder (CRM, Contact Center). This includes: 2.1. Technical support and software updates through the purchase of SSP (software support) services from the manufacturer Mitel Unify. 2.2. Purchasing appropriate services for the Microsoft Dynamics CRM 2016/365 (On-Premise) system from the manufacturer. 3. Supplying and activating 9 licenses for recording Contact Center agents' calls, along with support during the first year of post-warranty service and additional support for the licenses in the second year. 4. The contractor grants the buyer the option to purchase an additional 50 hours of dedicated technical assistance through unilateral statements made by the buyer.