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BidSonar is an independent index of public-sector opportunities. We aggregate data from official sources and are not affiliated with any procurement body. Data is licensed under the Open Government Licence v3.0 and the EU TED reuse notice.

    ContractsSaaS Service Management Solution for Toulouse Métropole
    Awarded contract

    SaaS Service Management Solution for Toulouse Métropole

    Awarded
    €5.6m
    Published 22 May 2025

    This contract involves the provision, implementation, integration, hosting, and maintenance of a Software as a Service (SaaS) solution for service management for Toulouse Métropole and its partners, starting with IT Service Management (ITSM). The framework agreement covers the following needs: 1. Pr

    🇫🇷FrancePublished 22 May 2025· 1 years agoviaTED
    Awarded
    €5.6m
    Published 22 May 2025

    Decision brief

    4 fields
    • Contract value
      €5,600,000
      Euros
    • Closing date
      Rolling
      No closing date published
    • Sector
      IT & Software
      Browse related listings
    • Location
      🇫🇷France

    Suppliers

    1 supplier
    • OB
      ORANGE BUSINESS SERVICES
    Lead contractor

    Lifecycle

    Awarded

    Contract awarded. Originally published 1 years ago.

    22 May 2025
    Awarded — no open tender advertised

    Brief

    This contract involves the provision, implementation, integration, hosting, and maintenance of a Software as a Service (SaaS) solution for service management for Toulouse Métropole and its partners, starting with IT Service Management (ITSM). The framework agreement covers the following needs: 1. Provision and implementation/integration of the ITSM SaaS solution (which includes incident and request management among other functions). 2. Usage rights (including subscription, hosting, and support/hotline services) for the solution. 3. Regular maintenance and updates. 4. Interoperability with the information system. 5. Engineering services. 6. Training services. 7. Reversibility. The functional scope is detailed in the technical annex. For this 'application' phase, companies can download the call for competition notice, technical annex, and application response framework for free from the website https://toulouse-metropole.marches-publics.info. Buyer reference: 24MC0124PN.

    Track record

    1 award · 1 winner
    Thin record

    Only 1 prior award here — too little to read.

    In it software, TOULOUSE METROPOLIS has awarded 1 contract to 1 supplier.

    Who wins here
    1. ORANGE BUSINESS SERVICES1× · 100%

    Across it software, the most active winners are SOFTCAT PLC, PHOENIX SOFTWARE LTD, INSIGHT DIRECT UK LIMITED — the field to beat, or your route in as a partner.

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    Take action
    View on sourceTED

    Award notice and full record on the publisher's site

    Publisher
    Publications Office of the European Union
    Licence
    EU 2011/833/EU + TED reuse notice
    Source
    ted.europa.eu
    Record ID
    332740-2025
    TM
    Buyer
    TOULOUSE METROPOLIS
    Sector
    IT & Software